Organization

ITSS Management Goals for FY04

(September 2003-August 2004)
Created: September 2003

Oracle Financials—Successfully deploy post Go-Live functionality and enhancements planned for FY04

Desktop/network security @ Stanford—develop plan to address security risks

Implement security model that proactively scans for and patches vulnerable systems
Develop service offering to provide firewall service to schools and departments

Quality of Service—move from management by anecdote to management by facts

Create metrics to measure performance of our business Key Performance Indicators (KPI) and incorporate into Business Affair's Performance Dashboard.
The Total Economic Impact (TEI) process will be conducted on all projects as of October 2003 and a portfolio management tool will be implemented by February 2004.
Implement outsourcing and server rationalization in order to achieve targeted budget savings for FY05.

Client Driven IT—align services and organization to client needs

Conduct a joint client survey with MIT University and analyze results by January 2004. Implement three initiatives that create service alignment with client needs based on this by August 2004.
Conduct three focus group meetings by January 2004 with our clients and based on feedback develop service packages tailored to their needs.

Organizational development—drive cultural and behavior change into the organization

Define roles and responsibilities and review classifications for all ITSS employees by January 2004. Identify and discuss with each employee future competencies for IT and then incorporate plan in each employee's development plan.
Prepare and conduct the second Employee Survey by May 2004
Develop an IT competency model for Stanford

Technology Leadership—create the vision

Create technology strategy—complete technology strategy document by January 2004
Create vision for IT 2008—complete vision document for IT in 2008