Background and Context
Clients have let IT Services know via survey responses and individual comments that they would like to have a "one-stop-shopping" location on the Web by which they can learn about, acquire, and access support resources for IT Services offerings. In addition, the organization has identified a need to migrate business systems and internal process documentation to the Web.
Enhancements toward these ends are being delivered in three phases. Phase One involved the creation of a new IT Services client-facing home page, an internal (restricted-view) page, a new departmental AFS directory and file structure to accommodate these pages, the start of a migration into the new space, a new look-and-feel (of which this page is one example) and style guide for both client-facing and "intranet" pages, and the conversion of as many pages as possible into the new look-and-feel. Phase Two finished the work of moving materials out of ITSS directory space and into IT Services space, including converting those remaining organization and project pages into the new look and feel. Phase Three delivers enhancements described in the summary above.