Computer Resource Consulting
What We Do
IT Services Computer Resource Consulting (CRC) provides for-fee computer support to Stanford schools, departments and institutions. CRC offers clients the time- and cost-saving advantages of having their own departmental IT support without having to manage IT staff themselves.
CRC services are provided through Field Support Teams - small teams of highly trained IT professionals. Although each client is assigned one or more primary consultants (depending on the size of the IT environment to be supported), the team approach enables CRC to leverage the expertise of all team members to provide each client with the highest level of expertise.
CRC services include:
- Departmental Computing Support Services
Typical departmental computing support services include:
- Day-to-day support of Mac and/or Windows client desktops, laptops and associated peripheral hardware and software, including:
- Setup and installation of new machines
- Installation, configuration, upgrade and troubleshooting of Mac and/or Windows operating systems as well as Stanford supported applications (such as Internet Explorer, Microsoft Office, MacLeland, Spy Sweeper, etc.)
- Day-to-day support for departmental servers, and peripheral network equipment.
- Detailed documentation of each client's technical environment.
- Local Network Administrator support and local network troubleshooting.
- Purchasing and configuration advice for computing and networking devices.
- Consulting services for existing computing environments, business advice related to computing, and collaboration on special projects.
- Support for data backups and restores.
- Support for Personal Digital Assistants such as Palm Pilots.
- Day-to-day support of Mac and/or Windows client desktops, laptops and associated peripheral hardware and software, including:
- Extended Services
CRC also provides Extended Services to clients. These services can be in addition to or instead of services provided by a Field Support Team.
- Stabilization Services provides dedicated resources to transition the client environment to a support level that is both manageable and predictable.
- Premium Support provides a smaller ratio of desktops per consultant to allow for more attention as needed to clients, for more complex environments, and for mission critical hardware that requires faster response times.
- Long Term Projects provides service to clients who have a major IT Infrastructure overhaul and require dedicated resources to complete the project. Pre-determined deliverables and timelines are agreed upon with the client.
More Information
For more details, including prices for CRC services, visit the more detailed services description of CRC.
To learn how Computer Resource Consulting can support your IT needs, please contact CRC Director, Shirley Hodges.
