Application Support
What We Do
The Application Support team provides support for applications that are actively used within IT Services and across campus. Our team is responsible for the on-going operations of the systems listed below including configuration, administration, maintenance, system enhancements and upgrades, development, testing and trouble shooting, customer outreach, documentation and reporting, training, vendor relations, and product management.
The applications we support include:
Pinnacle is the application behind OrderIT, a web-based tool available for authorized users in schools and departments to view monthly IT Services statements, request services, and view online service information.
- orderit.stanford.edu
- Additional Information
- For more help with Pinnacle, please submit a HelpSU request.
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Remedy is the application behind Stanford's central online help request form HelpSU. This system allows schools, departments, and central offices to track user service requests (Incidents).
- helpsu.stanford.edu
- Additional Information
- Advisory Board
- For more help with Remedy, please submit a HelpSU request.
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Oracle Calendar is the application behind SunDial, Stanford's university-wide calendar system provides an online personal agenda and the ability to schedule tasks, events, and meetings with other users.
- sundial.stanford.edu
- Additional Information
- For more help with Sundial, please submit a HelpSU request.
Infra is the application used for Change Management, which provides a mechanism for the creation, approval, scheduling, and notification of change requests related to IT systems hardware and software at Stanford. Managed by IT Services, the system is used by numerous campus IT providers to ensure that standardized methods and techniques are implemented for efficient and prompt handling of IT changes to minimize the likelihood of disruption, unauthorized alterations, and errors.
- changemanagement.stanford.edu
- For more help with Infra Change Management, please submit a HelpSU request.
Docushare is a web based content management system that provides a repository for files (all file types) via a browser. Additional features include version control and storage of multiple versions of documents, the ability to lock and unlock documents, the ability to configure notifications to alert you when content has been updated, and is secured by WebAuth (account management based on the SUNet account system).
- docushare.stanford.edu
- Additional Information
- For more help with Docushare, please submit a HelpSU request.
CSGold is the application that enables access to a variety of facilities and services across the Stanford campus via the Stanford ID Card. Those services and facilities include access controls to doors buildings and rooms as well as the ability to purchase at Residence Halls and participating campus cafes, vending machines, as well as copying and printing machines in the libraries.
- Additional Information
- For more help with CS Gold, please submit a HelpSU request.
Lenel OnGuard is the application that enables access control, alarm monitoring, digital video, intrusion detection, asset tracking, information security integration, credential production, and employee and visitor management functionality.
- Additional Information
- Advisory Board
- For more help with Lenel OnGuard, please submit a HelpSU request.
Management of the SMARTS monitoring framework which is used by our IT Operations Center to detect and respond to alerts received from the phone switch, data and VoIP networks, UPS and Net-to-Switch/Jack switches, Diebold and Lenel door security systems, as well as all the environmental systems (chilled water, fans, batteries, etc.) supporting the Forsythe data center and our ECHs.
Unanet is a web-based time tracking tool that IT Services uses internally to track staff work time. The organization uses the data collected in Timesheet to accurately set rates for services and to accurately forecast and report on staff resources supporting projects.
- timesheet.stanford.edu
- Additional Information
- For more help with Unanet, please submit a HelpSU request.
- PayPal gateway for the Credit Card Merchant Services department.
- The custom application (similar to Drupal) behind these school of Humanities and Sciences websites: ethicsinsociety.stanford.edu, art.stanford.edu, philosophy.stanford.edu are supported by our team..
More Information
The Application Support Team also supports applications and systems for other schools/departments.
For additional details about Application Support, contact Anne Pinkowski.
