A Note From Bill…
As you may know, IT Services provides telecomm services to both
hospitals, and has for well over 20 years. However, that landscape may
be changing a bit and I would like to share a little about what is
going on at each of the hospitals.
The Stanford Hospital and Clinics (SHC) organization is in the process
of evaluating proposals for its central application and infrastructure
services, similar to the process they followed about five years ago
when they contracted with their current provider, Perot Systems. At
the guidance of its Board of Directors, SHC management is looking
exclusively at Tier 1 Global providers to support their current and
projected systems and services, including expanded use of Epic healthcare
software, new remote locations, and a broadening service scope. Because
IT Services is not a Tier 1 Global provider, we will not have an opportunity
to expand our service offerings to SHC as part of this process. That
said, SHC will consider its telecomm services independently, and give
IT Services an opportunity to bid on those services.
Chief Information Officer Carolyn Byerly has a new direct reports
structure: Associate CIO Lee Marley; Chief Technology Officer Michael
Keselman; and Information Security Officer Mike Mucha. This team will
lead the SHC IT organization as they evaluate new solutions and plan
for the future.
The Lucile Packard Children’s Hospital (LPCH) organization is also
working on evaluating a solutions proposal for their services under
the guidance of CIO Ed Kopetsky. Being relatively new in his role, Ed
has developed a strategic plan that includes discovery projects to
determine the best approach for LPCH to provide application and
infrastructure services to their organization. The plan has been
approved by the IS Strategic Committee and goes to their board for
approval in November. IT Services will be presenting a proposal for
telecomm services, and perhaps other services, to LPCH.
- Bill Clebsch
IT Services
Trio Project Update
The Trio project team kicked off full-time work on September 1. Our trio of goals:
- Service Catalog implementation: provide clients with a standard, understandable menu of all services, including a easy-to-use web-based front end
- Order Processing: Choose and implement a workflow solution which can be used to streamline back-end operations in support of fulfilling orders
- Order Provisioning: Leverage automation in support of self-service order provisioning
Since then, the core project team of Chuck Gasperi, Andrew Leman, Maria Maravilla, Anne Pinkowski, Sean Riordan, and Suzanne Schiessler has been engaged in many activities.
Currently, we’re in the process of choosing technologies to support the service catalog and workflow, working on internal process flows for orders in the new system, estimating the work for the service catalog and Pinnacle upgrade (a prerequisite for the project), talking with clients about their ordering needs, and getting ready for two weeklong Proof of Concept sessions with our two possible vendors.
So far, the team has:
- Interviewed and evaluated four service catalog vendors, and scheduled Proofs Of Concept with two of them: Kinetic and PMG.
- Talked with our colleagues in Administrative Systems about using Authority Manager and the work that they’ve done on the FAMIS replacement project.
- Met several times with representatives from Paetec to discuss Pinnacle options, since a Pinnacle upgrade is a prerequisite for the project.
- Spoken to a variety of groups within IT Services, including representatives from the following: I&M, Facilities Engineering, Administrative Team, CRC, Application Support, TASC, Business Partners, Communications Services, Networking, Finance, Windows Systems, and Order Management.
- Sent a survey to everyone authorized to order items in Pinnacle, plus finance managers.
- Talked with clients from a range of schools and departments.
- Nan McKenna
Trio Project
Lenel Door Access Control Project Completed in Freshman Residences
We have completed the installations of all the residences within the freshman
phase of ACES: Stern, Wilbur, Schiff, Adams, Branner, FloMo, Lagunita,
and Roble. (To learn about the door access control project see the article
in the October 7 issue of its in bits.) In addition, as the new Munger
residences came up we added the service to those locations. Munger 1, 2,
3, and 5 are complete. Munger 4 is in the process of having the non-housing
doors activated and will be complete before month-end. In addition, the
renovated Crothers Hall and Crothers Memorial buildings are active on the
system. Once we complete the final Munger building we will hold a “lessons
learned” session
to help identify areas we can improve and learn from going forward.
With the freshman phase winding down we are moving the program to campus. Sweet Hall and the Haas Center are both live on the system as our first administrative/academic buildings. We are in the process of bringing up the new Visitor’s Center, and will be starting the Peterson building next.
The plan for the current fiscal year is to stabilize the system and interfaces to support both residences and campus, and to identify the steps and cost for a site to transition from Gold to Lenel.
Many thanks to all those in Application Support, Integration, Facilities Engineering, Installation and Maintenance, Networking, and ITOC, for their work under such tight timelines to make the project possible!
- Jay Kohn
IT Services
2009 Holiday Toy Drive
IT Services, are you ready to make a difference again this year? The Family Giving Tree Elves have started holiday preparations and we’re excited to announce that we will be hosting a Holiday Drive again this year!
The Family Giving Tree’s Holiday Program works with local social service agencies that register children and homeless persons in need. Their agency partners interview these families to evaluate their specific needs. Their requests are sent to the Family Giving Tree Elves, who then print these individual wishes on cards and distribute them to host companies like ours throughout the Bay Area.
Our holiday toy drive will begin Monday, November 23 and conclude Friday, December 11. Note that it is only three weeks! We cannot accept late gifts for the Family Giving Tree Program, but if your gift is donated after December 11, we’ll be sure to donate it to a local charity for holiday giving.
You can help in a couple of ways:
- Choose a card and fulfill a child’s wish. Cards will be located on one
holiday tree located in Forsythe 190 (ID Card Office).
- Go online and sponsor a child’s wish. Visit www.familygivingtree.org.
- Choose an envelope from the tree and mail in your donation.
- If you choose the first option, bring your unwrapped gift to the counter in Forsythe 190. Please make sure the wish card is firmly affixed to the gift.
To find out more about the Family Giving Tree, visit their FAQ page.
You can get a tax receipt from their donation page.
- Caren Kammeyer
Project Management