45 Years

Lea Roberts
There's an engineer at Stanford that many a people adore
It's been over 45 years and there are still things she wants to explore

She started at Stanford with KZSU
She liked what she did but there were more to pursue

So she got a job in IT to get into networking
It was IBM and ARPANET and the common solution was rebooting

She's quite creative when it comes to network implementation
She'll use any and every trick that will help her creation

She always works in the oddest of hours
And is always willing to help if the network sours

Lea will describe things as kinky and say things didn't go as expected
But she'll submit yet another CMR and work until things go as projected

35 Years

Kusum Kumar
Kusum joined the Stanford Center for Information Processing (SCIP) when she first came to Stanford. That was back in the days of Wylbur, Orvyl, and SPIRES on the IBM 370. It was also the days of punched cards, and her first job was Data Entry Operator; she soon became a supervisor. Most recently Kusum moved all the way across Jordan Quad — and in many ways all the way across the organization — to Client Support. Here she's become a model of finding ways to learn while continually earning clients' praise for her patience and understanding as well as her skill.

30 Years

Melissa Fulkerson
Melissa started in the School of Medicine monitoring grant funding. She joined IT Services to work on special financial projects with a focus on Telecommunications. Melissa is a great bridge between the Communication Services Engineering team and Finance since she understands both languages. She thrives on connecting the dots of interlinking systems. Melissa is a good steward of Stanford's resources by uncovering and cleaning up incorrect vendor invoicing. Melissa brings energy, determination, and initiative to simplification projects with large cost benefits.

Jim Knox
The word that best describes Jim is integrity. He is thoughtful, truthful and downright candid in his discussions. During his career, Jim has continuously been open to take on new initiatives, new organizations, and new efforts. When he takes something new on he dives deep to understand it completely. This includes stepping back and looking at things from a strategic perspective as well as how it will impact the clients. Listening to his ideas and focused direction is a little like E F Hutton, he speaks folks listen! Most know the more serious side of Jim, the professional, the calm, cool and collected person he presents daily. There is another side of him that is so engaging, he is fun, entertaining, and his sense of humor can make you laugh out loud.

25 Years

Narlen Blue Arm
Narlen's history at Stanford has been a remarkable journey. He displays consistent professionalism and is a consummate role model for the newer members of the team. His vast knowledge is utilized to respond, assist and locate the proper destination for whoever is in need of direction when they call into the Operator Service Center. He is a quiet calm in a center that can go from zero to hectic in a matter of moments. It is all of these things and more that we benefit from by having him on the team.

Bill Clebsch
Bill is tireless in his commitment to Stanford and IT Services. He provides an exciting vision that challenges and motivates the organization to achieve excellence. The potential of each staff member is of utmost importance to Bill and he is relentless in his pursuit of finding ways to grow talent. He thrives on continuous improvement and consistently pushes the envelope while seeking to strike the best balance between change and continuity. Bill's fun loving spirit is contagious and makes IT Services one of the best places to work at Stanford.

Dave Delia
Dave originally joined the Installation & Maintenance group where he moved through the ranks — managing projects first and eventually moved to a lead technician for the group. He eventually joined Facilities Engineering and has spent his time building many valuable relationships with clients across the University and Hospitals. He possesses a wealth of technical, cultural, and historical information that make him a truly valuable member of the Facilities Engineering team.

Gayle Delia
Gayle started as a receptionist with Field Services and within a month had moved to Repair Services before advancing to become an accomplished switch technician. Gayle has worked on every voice system that we own. She handles pressure with finesse; she is calm, collected, and very professional. Gayle recently joined VAST Service Consulting and we are very lucky to have her. She is witty and she has the funniest comebacks.

Bob Drewes
Bob came to work at Stanford in the Networking group. Over time Bob moved to manage the deployment of Cable TV services to all the student residences. This was a major undertaking and Bob did a beautiful job. Recently Bob identified a new (and profitable) business model for the Cable TV service and engineered the cutover to the new system.

Laura Hamai
Back in the day, Laura provided the gateway to using the Mainframe. She was originally hired into Data Center Account Services to manage student, faculty, and other account requests to use the Mainframe. Since joining IT Services Laura has cycled through various roles in IT Services until she settled into Finance as our utility infielder. Laura connects with people and is always willing to help.

Jay Larson
Jay supervises the day-to-day operations of all Installation and Maintenance technicians and excels in this role. His job knowledge is extensive and he is always available to help or train the technicians — he's a real team player! Jay's biggest sense of accomplishment comes from working at Stanford University every day and his support of Stanford Football in the 2000 Rose Bowl, 2011 Orange Bowl, and 2012 Fiesta Bowl. Jay is enthusiastic; he works hard, and is loyal to IT Services and Stanford University.

Judy Pincus
Twenty-five years ago, Judy developed rates and costing for our Printing Press service. Judy now juggles a variety of finance and billing analysis and many folks tap into her institutional knowledge. She has a knack for recognizing process issues and usually has a pragmatic way of cleaning up a problem or calmly putting out a fire.

20 Years

Mark Branom
Mark's home IS Stanford University, he came to Stanford as an undergraduate in Communications and Drama, and earned his Masters from the School of Education. He knows the nuances of Stanford and is dedicated to its place as a world-class institution and supporting its continuing success and reputation. Mark likes to "de-mystify" the computer experience for those with whom he interacts. The Training-by-Appointment sessions that he conducts receive rave reviews on a consistent basis. His clients leave with added confidence that they know what they need to know and more!

Christine Capper
Christine started her career at Stanford in the School of Education. She continued her career at Stanford in a variety of academic and non-academic departments including the Abassi Program in Islamic Studies, the Center for African Studies, R&DE (Conference Office), Community Relations for SoE/GSB, and the dSchool. She recently joined Technology Training on a permanent basis. Her people skills, clear, big picture thinking, and respect for those with whom she works are exemplary. She is a team player and leader.

15 Years

Russ Allbery
Russ has served as technical lead and technical conscience for Leland Systems, Technology Infrastructure, Unix Systems, and IDG. His influence can be seen in most Unix-based services run by IT Services, with emphases on automation, repeatability, and sustainable systems administration. Russ migrated all of the services run by the Unix group from Solaris to Debian, migrated Stanford to Kerberos v5, and has maintained WebAuth for 9 years (and counting). Russ has also designed and implemented many pieces of open source software used both at Stanford and elsewhere.

Jim Brown
While Jim started working in CRC (and its predecessor organizations) he currently works in the Desktop Systems Group. He contributes his talents in developing, testing, and wrapping desktop applications and utilities for the Apple and Windows OS platforms. He was one of the first iPhone testers, engaged in early Zimbra testing, and has been known to create a simple mobile application for initial testing of the mobile platform. Jim's contributions are instrumental in the delivery of both department-level and university-wide endpoint applications. To name a few: MacLeland, Essential Stanford Software, Stanford Desktop Tools, Desktop Configuration Management, and most recently the Stanford Managed Desktop Service. Jim's other contributions to Stanford include his two sons, David (Controller's Office) and Nathan (IT Services), each who works in an IT role at Stanford.

Anthony Hom
Anthony is one of the founding members of IT Services' desktop support group, CRC. He is an unassuming, stable figure in the chaotic world of desktop support, who can tease you so subtly you will not know it until you get back to your desk. His calm demeanor and patient manner result in clients requesting Anthony by name. Calm demeanor aside, Anthony is actually quite competitive. He ran track in High School, is a competitive cyclist, and happily enjoys beating others in Words with Friends.

Cynthia Mijares
Cynthia started at Stanford as an administrative assistant, but quickly became a technical planner and project coordinator. She joined the Communication Services documentation group where she was known not only for the quality of her work but also for how quickly she turned around her assignments. Recently, she joined the new Stanford Web Services group where she is further developing her web and client service skills. Cynthia is far and away the most amiable member of our team. She takes whatever is thrown at her and finds a way to make it work.

Misty Rivera
Misty is a gem. A cheerful demeanor, along with an electric positivity, is what she brings with her each and every day. She is one of the two Pager Administrators in IT Services, and is part of the Operator Service Center team. As an individual contributor she is dependable and reliable, and has an ability to effortlessly function within the dynamics of a team. She is the essence of motivation, and a true joy.

Anita Yen
Anita has a very thorough approach and work methodology that contributes toward consistent favorable results. Anita is welcoming of change and continues to grow outside her area of expertise thus broadening her expertise. You can't think of Anita without thinking of her dedication: dedication to her peers, to the work she performs, and dedication to Stanford's mission.

10 Years

Dani Aivazian
Dani's outward talent is her extraordinary mastery how to use powerful images to drive home complex ideas and concepts. Dani's mantra of "connect the dots" provides a constant reminder of how critically important it is for everyone to clearly understand how they contribute to the successes of IT Services and that their daily contributions make the difference. Dani's passion is finding opportunities to unlock the talent of each individual within IT Services. Dani is constantly sought out by others to decode how this place operates, to understand how they can make their best possible contribution to the success of IT Services, and to provide a compassionate outlet during challenging times.

Sarah Ansaldo
Sarah joined IT Services right out of college. She spent the majority of her Stanford career in Order Management until she recently joined VAST Service Consulting. Her colleagues describe her as smart, a fast learner, a great team player, kind, dependable and flexible. Sarah is wonderful with the clients and she hit the road running in her new capacity. She is a great asset to VAST and to IT Services!

Nilda Bonet
Nilda has helped IT Services to become a leader at Stanford in terms of Human Resources, Talent Development, and Employee Satisfaction. You always know where Nilda stands on any issue: she is open, straightforward and knowledgeable about HR policies and procedures; you don't have to wonder what her opinion is, as she will certainly give it to you. Nilda's distinct and infectious laughter let's you know she loves what she does and that she cherishes the relationships she has built around the organization. IT Services, HR, and Stanford University are all better places to work because of her efforts.

Elma Buni
Elma knows! Elma has done it before! Elma can help! Elma will find out!
It doesn't matter what building or what group you are working for, Elma is willing to assist you or find someone to help you with your request. When you go to Elma, you'll get a solution, or you'll find out where to go to get the solution. She is one of the Admin Team staff members who is highly regarded by ALL clients. She is a valued member of IT Services and we are very proud of her.

Cindi Cabal
Cindy, aka "Pinky", is an electric force. Her contributions to the Operator Service Center's success are constant, poignant, and consistent. She demonstrates a keen focus when approaching her responsibilities, utilizing the necessary resources available to handle calls to completion quickly and efficiently. She exudes a high level of positivity and takes the time to network by attending campus events. She is reliable and dependable, and these elements are vital to success of our call center.

Jason Griffie
Jason exemplifies excellence here at Stanford. His vast knowledge allows management to assign him duties in various positions within the Operator Service Center — one of them is the "High-Profiled" Lead position. He is dependable, reliable, and is always respectful to everyone he encounters within and outside the walls of the center. He displays professionalism on every call he receives. Jason's pleasant demeanor makes him a true asset to the team.

Rodolfo Lota
Dodi is one of the most amazing examples of how an individual can be the connective tissue at Stanford: through his career he daily mobilizes his peers and users with creativity, motivation, and leadership to facilitate Stanford's research mission. In recent years he has been a stand-out role model for delivering relational IT consulting with his calm, friendly personality, amazing breadth of knowledge, fine attention to detail, meticulous work ethic, as well as enthusiastic participation in team efforts and Bio-X Program.

Stacy Lee
Stacy started his career at Stanford with the GSB. Since coming over to IT Services he has worked on Windows Systems Administration, whole disk encryption, and SQL server. Stacy is best known for being the operational lead and brains behind Stanford's BigFix installation. Stacy has been a tireless advocate for the service, both within and beyond Stanford. In addition to cutting edge work with power management and software deployment, one of the highlights of Stacy's management of BigFix was his contribution to the successful recovery of a stolen laptop using our infrastructure.

Yue Lu
Yue has worked on many different ITSS and IT Services projects, including the eCommerce offering, SUndial and Zimbra calendars, and Stanford's first web portal back in 2001. More recently, Yue has been on the leading edge of Stanford's account services and mobile device management projects as part of the IDG development team. Yue's commitment and dedication to the success of IT Services projects is appreciated.

Giovanni Moraga
Giovanni's first major project was installing student telephone lines at Escondido Village. He excelled at this large-scale deployment and was soon scheduled to lead larger projects. Giovanni was the lead technician for voice deployment, TDM and VoIP on many new buildings on campus and SHC. He is an expert fiber optic technician and his expertise on the 10 GB and DAS project was appreciated. Giovanni is known to be a team player, accountable, and always willing to help.

Paul Murray
There is a Brit in IT Services he goes by the name of Paul
He is thin with grey hair and resides in Pine Hall
He works in networking and can certainly hold his own
He has held many a job from DNE to Manager and now in Backbone
He is a senior network engineer and is as sharp as a tack
He has designed backbones and firewalls and even SUNAC
He is a well-respected person by his peer
He can sometimes be abrupt but is always sincere
Paul has a been blessed with a son and a wife
Overall you can say he is living the dream life
So look him up sometime and ask him out for a couple of beers
Tell him you admire what he does and congratulate him on his second ten years

Araceli Pulido
Her commitment to excellence has manifested itself throughout her employment at Stanford. Her administrative prowess and attention to detail has allowed her to handle payroll responsibilities, be an active participate in system upgrades, and also provide valuable input for training and other processes that directly impact SHC & LPCH hospitals, as well as, the Operator Service Center. Her natural abilities to absorb, analyze and execute are the qualities that have made her a valuable asset to IT Services.

Ryan Quintos
Ryan's initial role was to provide support for the Forsythe and Sweet Hall data centers. Since then Ryan's responsibilities shifted to incorporate coordinating the day-to-day operations activities at Forsythe Hall which included order processing, scheduling and coordinating the day to day adds, moves and changes. Ryan is experienced at leading large customer installations at the data center including those for VOIP, SIP, Call Control, Call Management, Genetics, Statistics, and Carnegie department systems. He is currently leading the effort for Technical Facilities department to coordinate the refresh of roughly 400 networking switches within the Forsythe Hall data center.

Victoria Sarem
Victoria started working at Stanford as an administrator supporting the ID Card Office. Today Victoria is the Senior Administrator of the ID Card office, supporting distribution of ID cards to the campus community as well as supporting all Campus Card requests. She is on the team supporting the IT Emergency Response Team under the Stanford CERT program. Victoria's interests are photography, search and rescue, camping and hiking. Victoria spends a great deal of her time away from Stanford on her 10-acre pecan orchard/horse ranch in Texas.

Suzanne Schiessler
Suzanne is, without question, a dynamic force within IT Services. She brings a broad Stanford perspective, a background as a project manager, and a high degree of enthusiasm to her work. In recent years, as the Service Manager for the Cell Phone program, she guided and grew an important new business line. She is always on the lookout for new ways to accomplish work tasks.

Kimberly Seidler
Kim is fun, energetic, very much a "get the job done" kind of person. Four words come to mind when one thinks of Kim: Dedication (she is always committed and prepared); Honesty (even brutally so); Inspiration (clients and colleagues always are left with a sense that 'we are going to do this'); and Trust (trust in her judgment, trust in her instincts, they are usually spot on, trust in her ethics because in the end, she will always try and do the what is right). Kim has a special knack of knowing of what we should do for our users and how that relates to what services we should implement. Her charisma draws people in and her insight keeps people connected.

Adam Seishas
Adam started at Stanford as an English major. As a student, he worked as a dorm hasher when a friend told him about jobs in Sweet Hall on the Unix help desk (in high school he built his own DOS/Windows desktop). The rest, as they say, is history. Adam changed roles and has been a mainstay of the Technical Support Team. He has developed expertise in a very wide range of areas, most recently as a member of the team creating the Farmshare high-performance student-computing cluster.

Antonio Villegas
Antonio is one of the strongest team players within the Operator Service Center. His commitment to excellence is displayed in his interactions with his colleagues, in how he deals with internal and external personnel, and the quality of service he provides to our clients. A memorable quote of his is: "We want our clients to have a positive communications experience when they call into this center." He not only talks that phrase, he walks it with pride and diligence. The support he provides is vast, and everyone benefits from his presence here at Stanford.

Bruce Vincent
In his role as IT Strategist and Architect, Bruce serves as the technical conscience of IT Services, ensuring that we are always considering technical futures through keeping on top of industry trends. Bruce has driven our technology strategy and has ensured that we have made progress in the areas of cloud computing, mobile computing, and identity management. Bruce has been a valuable technical advisor within IT Services and to many other groups around campus. He has also fostered valuable relationships with peers throughout Higher Education. Bruce has very effectively represented Stanford in numerous forums and consortiums, such as the Common Solutions Group and Internet2.

Janis Welch
Janis has held a variety of roles at Stanford prior to joining IT Services. Her other roles include: front desk receptionist for the Payroll Department, the administrative assistant to the Dean of the Law School and Senior Cashier in the Cashiers office. She joined IT Services to work at the IT Service Desk where she supports ordering and billing, and provide outstanding service delivery to University faculty and staff, SHC, LPCH, students, vendors, and resident customers. Her off hours interests include golf, reading, movies and family.

Ammy Woodbury
Ammy brings numerous skills to her role in IT Services. She is a technical whiz and can translate technical concepts and applications to the campus community. Ammy wants what's best for the project and IT Services, but never loses site of our clients. She refers to herself as a "geek to English translator." In large part, her documentation and training garner the acceptance and adoption by the campus community for the projects that IT Services delivers. IT Services can count on her to participate fully to ensure a project's success.