Staff Profile

staff

Nancy Gutgsell started working at Stanford in 2007.


How would you describe your current job responsibilities?

My job title is Lead Counter for cellular and ID Card Office Support. I am a customer service representative, helping anyone who comes to Forsythe Hall — from fixing cell phones, making ID cards, deliveries, and giving directions, to keeping the candy bowl filled to ensure everyone will stop by to say "Hi."

Which aspects of your job do you enjoy the most?

The people, the beautiful campus, my team, what Stanford has to offer, and the job itself.

What did you do before you came to Stanford?

For the last ten years my job was with the San Carlos School District as a Computer Tech and Resource Specialist. During the summers I taught summer camp at the Hiller Aviation Museum for kids, teaching them how to build things that fly, and also at a Computer Camp teaching kids how to build computers. For 21 years I was with the Emporium/Broadway Department Stores, my last position being a Senior Internal Auditor.

What do you like to do when you're not at work?

Now that I just sent my last child off to college, I am sure I will be finding a lot more things to do when I'm not at work. Love to watch football. "Go Niners!" Love to volunteer in my community.

What is your favorite movie, book, song?

Love all kinds of movies from sci-fi, political, and Disney. My favorite now is The Dark Knight Batman movie. Enjoy any Steven King and Kurt Vonnegut books. Love music.

Anything else that you'd like to share with us?

Have two great kids, a son, 21, in college to be a fire fighter and a cadet firefighter in San Carlos, and an 18-year-old daughter starting at Arizona State University.

Staff Happenings

Comings and Goings

The following people have joined Information Technology Services. Welcome.

Kimberly Ann Allbee (Carolyn Kane)

Astrid Ester Lutz (Carolyn Kane)

Matthew Ricks (Bill Clebsch)

The following people have left Information Technology Services. Please contact their manager if you need to follow up on any open items.

Albert Stubbs (Jay Kohn)

Thomas Wiggins (Christopher Kittle)

Jason Craig (Sean Riordan)

Dmitri Priimak (David Macia)

A New Role for Joyce Dickerson

Joyce has accepted a new position and beginning October 1, she will report to Joe Stagner in Stanford's Sustainability and Energy Management (SEM) organization. Her new title is Director, Sustainable IT. Her last day with IT Services was August 31.

In this new role, Joyce will help the University reduce its energy usage through the IT instrastructure. This formalizes work Joyce started with IT colleagues University-wide via the Sustainable IT task force. Each school and department will continue to lead its own efforts, while Joyce will help share ideas across organizations as well as ensure that Stanford can capture data and metrics to track its progress. Her initial focus includes:

  • Data Center Energy Retrofits. This includes linking vendors who specialize in energy-reducing projects with the appropriate data center leaders at Stanford. The goal is to identify opportunities that can tie directly to energy savings.
  • Business Plan Creation. This includes identifying University-wide opportunities via enterprise licensing, policy changes, best practices, etc.

Please join me in wishing Joyce well. Her office will continue to be located in the Jordan Quad.

- Sam Steinhardt
Business Services

its in bits welcomes more detailed employee news submissions from all staff. Please submit to itsinbits-submissions@lists.stanford.edu

Tech Briefings

Tech Briefings

Fridays
2:00–3:30 p.m.
Turing Auditorium

Friday, September 5

New CWA Oracle iProcurement Ordering Enhancement

Stefani Fukushima of Procurement will be on hand to talk about new direct ordering via Dell's Premier web site, which is now linked to Stanford's Oracle system. This session will cover a demonstration of the new process, showing you the fastest way to get your Dell order processed and delivered.

Friday, September 12

VMWare Case Studies from Research Administration and the School of Medicine

Hans Jacobsen, Director of Data Center, IT Services, School of Medicine, and Lee Merrick, Office of Research Administration.

Tech Express

Once a month
12:00–1:00 p.m.
Turing Auditorium

Thursday, Sept 18

Stanford Integrated Email and Calendar — Ammy Hill, IT Services, will give a quick demo geared toward day-to-day use of the new Stanford Email and Calendar. There will be a quick tour of the system with plenty of time for questions and answers.

Check the Tech Briefings home page for future sessions and to subscribe to the mailing list. Also see the Tech Express home page for information on upcoming presentations.

Technology Training Courses

Upcoming Tech Training classes of interest to IT Services staff:

TechPort Open Lab, Wed, September 10, 9:00–12:00, Free

Excel Transition from 2003 to 2007, Thurs, Sept 11, 8:30–12:00, $195

Word Transition from 2003 to 2007, Thurs, Sept 11, 1:00–4:30, $195

Blogs: Setting Up a Blog at Stanford, Thurs, Sept 11, 1:30–4:30, $195

Excel 2007 Level 1, Wed, Sept 17, 9:00–4:00, $325

Podcasting: Creating Audio Podcasts at Stanford, Wed, Sept 17, 1:30–4:30, $195

OrderIT Site Training, Thurs, Sept 18, 1:00–4:30, Free

ReportMart1 Introduction, Thurs, Sept 18, 1:30–4:30, Free

Sign up at http://axess.stanford.edu.

The full listing of Current Courses is available on the Tech Training web site.

Classes with low enrollment may be cancelled one week in advance. More information on courses, registration, and training is available at the Technology Training Services site.

- Nancy Baumann
Technology Training Services

IT Employment Opportunities

There were three new job postings for IT Services this week.

Req. #31956: Computer Information Systems Analyst, 100% FTE, Range 4P2, Karen Zack, hiring manager.

The Computer Information Systems Analyst (4P2) reports directly to the Contract Services Manager and Team Lead within the Computer Resource Consulting unit of Information Technology Services (IT Services). This position provides computer support including desktop and local server consulting with expertise in Mac and Windows desktop computers, as well as Windows and Mac-based servers.

Req. #31909 and 31907: Telecom Attendant Trainee, 100% FTE, Range A00, Step 1, Carolyn Kane, hiring manager. (Only one req., #31909, was posted, to eliminate duplicate resumes.)

The Telecommunications Attendant Trainee reports to the Operations Supervisor of the Operator Service Center (OSC) within ITS Shared Services Operations; routine call processing direction is provided by each shift’s Leader. The Telecom Attendant Trainee participates in a 12 month on-the-job training program that is designed to prepare them to be fully functional as the voice of Stanford, answering main published phone lines for the University, Stanford Hospital and Clinics, and the Lucille Salter Packard Childrens Hospital.

To view the complete listings or to apply for a position, visit the StanfordJobs web site at: jobs.stanford.edu.

There are other open Information Technology positions at Stanford. To see what other opportunities exist on campus, link to the full list of all open IT positions at Stanford.

Quote of the Week

“We are here on Earth to do good to others. What the others are here for, I don't know.”

- W. H. Auden

News

A Note From Bill...

Happy New Year!

I know, that's a strange greeting for the early days of September. Yet, as many of you know, September marks the beginning of a new academic and fiscal year on campus. Hopefully during the summer months you were able to enjoy time with your families as well as some much deserved down time. I have just returned from some time away as well.

The last activity I participated in prior to my vacation was hanging out with many of you at our annual picnic. It was a refreshing change of pace to meet so many of your families and to hear the sounds of laughter from the youngsters as they played games, collected balloon figures, or had their faces painted. I want to thank Prescilla Young for all her work behind the scenes to make each detail of the event seamless and enjoyable. Hopefully you were able to come by to hear Danzband, featuring our own Chris Lundin. Prescilla is reminding me to also thank Jai Suengsumpathan, Crystal Ayala, and Gail Delia for all their help during and after the picnic.

As the new year gets underway, I want to extend my deep appreciation to all of you who contributed to a successful end for FY08. I also want to provide my thanks, in advance, to those of you who will make sure we're ready for the return of faculty and students in the coming days and weeks.

In thinking about FY09, I continue to see two key growth opportunities: Research Computing and the Medical Center, including the two hospitals. Phil Reese is dedicated to developing our Research Computing opportunities. I am pleased to announce that Jay Kohn has accepted my offer to be our Medical Center Liaison. The change in Jay's role took effect at the end of August.

The Medical Center Liaison position responds to requests I have received from both hospitals, as well as the School of Medicine, to provide dedicated support and linkages to their strategic planning efforts. The introduction of the North Campus facilities (in support of the adult hospital) as well as long range plans to construct a new campus for the Lucile Packard Children's Hospital heighten the opportunities to increase our service profile and presence. The hospitals are looking at innovative ways to integrate technology with patient care services. This type of role allows us to participate fully in their planning efforts. Jay's experience with the hospitals, her broad understanding of our organization and its services, and her relationships across campus provide the needed mix of experience and expertise.

Welcome to the new year.

- Bill Clebsch
IT Services

News from Business Services

Most of this summer has been spent getting our new Business Services organization up and running. We have completed the bulk of our hiring and updated our organization chart. I'm thrilled that John Freshwaters and Liz Goesseringer have accepted positions as Business Partners. In addition, I'm delighted to announce that Kathy Pappas-Kassaras (KPK) will be taking on the new role of Manager of the Project and Process Office. We are actively recruiting for two new Service Managers and one new Business Analyst.

We have also been working on our projects and priorities. Business Services' purpose is to support IT Services' technical and client support groups in achieving their goals and objectives. To begin to make this happen, on August 27, our directors, managers, and other senior members of the Business Services organization retreated to gain a shared sense of direction and priorities.

As we set our initial priorities, we're looking to tackle some of the biggest challenges facing IT Services, including improving some of our more troublesome processes such as the end-to-end process for data center fulfillment, continuing to rationalize and be clear about priorities in our service portfolio, and raising the bar on financial reporting to include profitability reporting for services.

We will be providing updates in its in bits on these issues at least monthly going forward. In the meantime, don't hesitate to contact me if you have any questions, concerns, or ideas.

- Sam Steinhardt
Business Services

SharePoint Service Now Official

In spring 2007, staff from the Graduate School of Business (GSB) and the Department of Athletics, Physical Education, and Recreation (DAPER) asked the Windows System Team (WST) to provision an instance of Microsoft's SharePoint service that they could test as a platform for providing local intranets and collaboration services for their departments. SharePoint is a browser-based tool that can be used to host web sites that access shared workspaces, documents, and specialized applications such as wikis and blogs. WST quickly accommodated that request, and GSB and DAPER began several months of evaluation. Along the way, Radiation Physics and even some parts of IT Services jumped on board.

After the brief evaluation period, the three client departments were eager to move forward with a production offering. In February 2008, WST began a project to pull together the hardware, software, storage, and staff resources necessary to meet this request, and just days ago IT Services SharePoint Service offering became official.

SharePoint is now available to new clients. While WST provides the "backend" infrastructure and some troubleshooting assistance, using the service does require that the department have an adequate level of local technical support similar to what it would take to provide most well-executed web sites. SharePoint is a rate-based service, with monthly charges intended to recover its costs through monthly charges. For more information on the service, see the service summary.

Thanks go out to everyone who supported the project, particularly Sean Riordan and Sean Hoffman, who provided technical implementation and coordination support, and Steve Loving, who project-managed the tasks forward. Campus Readiness support was provided by Ammy Hill and Jo-Ann Cuevas; documentation support was provided by Linda Pilkin and Melissa Wibom.

- Jim Knox
Client Support

Porter Drive — Serra Project

Wahoo!! We have successfully completed the Porter Drive and Serra moves!!

At first glance it looked like a call to Tom Cruise would be needed; IT Services had a "mission impossible" challenge. It took IT Services little time to make a decision, as they looked through the cast of stars already on board, to create a team equal to the task at hand. IT Services worked diligently with a myriad of clients spearheaded by Noel Hirst of Business Affairs, and Margaret Dyer-Chamberlain of Land, Buildings & Real Estate. We worked closely with AS, the Controller's Office, and Land, Buildings & Real Estate to stage a mass exodus from 651 and 655 Serra Street to six newly renovated building sites at 3145 Porter Drive. We also worked with a variety of clients to renovate the following campus locations: Birch, Poplar, Juniper, Polya, Bambi, and Godzilla, as well as Encina Basement and Modular A. You can find a map and the move locations at the Porter web site: porterdrive.stanford.edu.

Two IT Services workgroups moved, and their new locations are as follows: Computer Resource Consulting (CRC) staff located in 651 Serra and in Bambi moved to Encina Hall, lower level. Software Licensing staff moved to space in Polya down the hall from the Polya Conference Room, 162.

Starting in the fall of 2007 and gaining momentum during the spring of 2008, IT Services worked to define client needs, design communication facilities for required technologies, and gather activation scripts for VoIP/Net-to-Switch services for more than 550 University staff at the 13 buildings involved. Despite delays encountered on the construction side of the overall project, IT Services was positioned to respond and deliver our services as requested by the client project management team to meet critical time lines.

As we approach September 2008, this production has reached its final curtain call and is about to close for the season. There were dozens of IT Services staff who contributed to this effort, with principal roles played by: Greg Steiger in Service Consulting, Bill MacIntosh and Gary Gutfeld in Facilities Engineering, Jeff Kasson and Frank Sadigh in Installation & Maintenance, Christina Zuffinetti in Order Processing, and Alvin Chew in Networking. The collective staff in Facilities Engineering, Installation and Maintenance, Networking, Order Processing, Card Office, Campus Readiness, and Service Consulting all played key roles throughout the production and share in the overall success of this project.

This award of excellence goes to the entire team of dedicated IT Services staff who danced across this stage.

- Jan Cicero
Client Support

Software Licensing Moves to Polya

Just a note to let you know that the Software Licensing office and staff (Pat Box, Debbi Barley, Robin Cohen, Edith Marsiske, Jane Tansuwan) have moved from the Bambi modular to Polya Hall—in the hallway between the conference rooms 155 and 162. As we approach Fall Quarter, you may see signs that we have placed in, on, or around Polya to direct faculty, staff, and students who may be trying to find us. If you see someone wandering around and looking for Software Licensing, please direct them to Polya 165. I would like to thank our IT Services colleagues who helped us with this move!

- Pat Box
Software Licensing

IEC Report: Student Email Migration Complete

The student email migration is complete. We have migrated a total of 19,875 accounts, including current students and post-docs. The Integrated Email and Calendar team reached this milestone on August 25, nearly two weeks ahead of schedule.

Meanwhile, IT Services continues to exercise the new calendar. The Tip of the Day email has been well received. If you have suggestions for a tip of the day, please contact Ammy with your idea. Additionally, these tips can always be found on the IT Services checklist, which is now linked from the IT Services Internal page.

We'd like to remind you to please report any issues you have via HelpSU. If you're puzzled, confused, or frustrated, then please let the team know to help us to more efficiently verify, categorize, and follow up on your issues and observations.

- Ammy Hill
Campus Readiness

Streaming Media Sunsetted

After almost ten years of outstanding service, the Streaming Media servers fell silent this Sunday August 31st. This service provided web surfers with access to Stanford material in all three major media: Real Player, QuickTime, and Windows Media Player. Now with the relative ease of creating video in many formats, IT Services has discontinued this service.

- Carlos Zertuche
Service Consulting

About its in bits

A regular summary of IT business, news about personnel, and pointers to other information of interest to IT Services staff. Coordinated, compiled, and published by the Communication Strategy and Standards Team. its in bits is published on the first and third Wednesday of the month.

Submissions are due by Noon on the Friday before the scheduled issue, to itsinbits-submissions@lists.stanford.edu for consideration. its in bits is distributed via email to its-all-staff@lists.stanford.edu and the subscription list itsinbits-subscribers@lists.stanford.edu People outside of IT Services can self-subscribe via mailman.

The next its in bits will be published on Wednesday, September 17, 2008.