Survey

What email client(s) do you use?

Apple Mail
Elm
Entourage
Eudora
GNUmail
Google Mail (GMail)
Mulberry
Mutt
Opera
Outlook
Outlook Express
Pine
Stanford Webmail
Thunderbird
Windows Mail
Other:

Results from last issue's survey question: Do you have your summer vacation planned and scheduled?

There were 48 responses. 19 said "Yes" and 29 said "No."

Staff Profile

Nancy Baumann

Nancy Baumann started working at Stanford in...well, this is a tricky one. Please see the description below.

 

How would you describe your current job responsibilities?

I am the Manager of Technology Training Services (Tech Training). I started at the end of January of this year, so I am still getting my arms around all of the aspects of the program. In addition to the end-user application training in our labs (PHIL, POST, and Arguello), we provide and deliver training in other ways including Training By Appointment (1-on-1 training), Classes on Demand, TechPort, Tech Express (monthly end-user presentations in Turing), and Tech Briefings (Friday presentations in Turing for IT staff). This fall we’re embarking on an IT professional development program. Stay tuned!

Which aspects of your job do you enjoy the most?

I’ve been in the training field for many years in a variety of roles and responsibilities (e.g., instructional design, curriculum development, and managing). I really enjoy providing a program that delivers quality services to our customers—the Stanford community (end-users and IT folks). I love being at Stanford and contributing to the greater good in a role that I know makes a difference in people’s work lives.

The Tech Training staff is a terrific group of people! I am enjoying being a part of an already successful team and, hopefully, leading them to new horizons or vistas (let’s see, IT Services is not supporting Vista until fall...)!

What did you do before you came to Stanford?

Wait a minute…I was at Stanford in the past. It appears one can go home again! In fact, I held the position I now hold almost nine years ago. My family and I moved to Texas to raise our two children, Anastasia and Aleksandr, in a less hectic environment than Silicon Valley, and in a more affordable locale. That was the right decision at the time. It was also the right decision, when the opportunity presented itself, to return. I am single for the time being; my family will join me this summer.

What do you like to do when you're not at work?

I enjoy gardening, reading, writing, going to museums, and being with good friends with a fine bottle of Cabernet or Chardonnay. Fortunately, I have many good friends in the Bay Area and I've been busy catching up with them.

What is your favorite movie, book, song?

Book: Usually it’s the one I am reading at the moment. Right now I am reading The Red Tent (Diamant) again and The Beginnings of Consciousness (Jaynes). I usually like non fiction because I still have a lot to learn, but if I were to choose one book, it would be The Mists of Avalon (Bradley).

Song: Anything that Pat Metheny does, but I like all types of music; everything from classical to jazz to rock.

Movie: Annie Hall (if I had to pick one I’d like to see again).

Staff Happenings

I am excited to announce that Jose Rocha has joined the Application Support team. Jose joins us from BMC Remedy where he spent the last six years supporting CRM applications and Computer Telephony Interface systems. Jose graduated from San Jose State University with a BS in Electrical Engineering.

Jose enjoys swimming, the outdoors, traveling, and spending time with his wife and two-year-old daughter. If you have a moment and are walking past Polya 264, feel free to pop in and introduce yourself to Jose.

- Anne Pinkowski
Shared Communication Services; Application Support

I am pleased to announce that after an extensive search, Paul Pavelko is our successful candidate for the Quality Assurance Senior Engineer position. Paul has 27 years of professional experience in Software Development, Quality Assurance, Architecture, and IT Management. He brings a wealth of knowledge and experience to this role, from programmer, technical writer, tool developer, software developer, to owning his own software solutions company.

Paul started on April 26, 2007 and his office is located in Laurel, Room 105. He is very excited to be here and he is looking forward to working with everyone to create a Quality Assurance program for IT Services. Please stop by and introduce yourself.

- Jan Cicero
Client Support

John Timco has joined the Order Processing team as a Senior Order Processor. He will be handling voice and data center orders instead of cell phone orders which he has been handling for the past few years. We are thrilled to have John's expertise to train a new cell services support team (learning to partner with Movero) as well as his experience with business orders from a previous stint in the Order Processing team.

Melissa Utecht has joined the Order Processing team as an Order Processor. Melissa has a great deal of experience in production control working for United Airlines in various capacities. She has been a temp in our group for several months and we are happy to have her decide to join us permanently. She single-handedly disconnected over 8,000 net-to-switch orders in Pinnacle the past few months, and her enthusiasm for learning our systems is contagious.

- Suzanne Schiessler
Shared Communication Services; Order Management

Linda Pilkin has moved from Spruce to Oak 101 on a temporary assignment to assist with the Self-Help Knowledgebase project. Linda has been a mainstay of the Documentation, Design, and Delivery team and she brings a great deal of knowledge about desktop support documents. We know that she will make a tremendous contribution to this project.

Come by and say "hi" to Linda in her new digs; her phone remains the same, 723-0013. Happy New Office, Linda!

- Tom Goodrich
Client Support; Help Desk Services

I'm delighted to announce that Brian Leetham has joined the Account Management team as of May 1, 2007. He's in Forsythe Hall, currently sharing space with Phil Reese, although things change fast here in Forsythe and he'll be moving into Forsythe 145-B shortly.

Brian brings over 20 years of experience providing IT technical management and support for a wide variety of IT support organizations and configurations. His latest employer was Siemens Medical Solutions, whose loss is our gain.

Brian's primary clients will be Administrative Systems (AS) and the Department of Athletics, Physical Education, and Recreation (DAPER). He'll be working with Liz Goesseringer and Meighan McWilliam to make the transition as smooth as possible. Welcome, Brian!

- Nan McKenna
Client Support; Client Relations

The following people have left Information Technology Services. Please contact their manager if you need to follow up on any open items.

  • Gretchen Cook (Suzanne Schiessler)
  • Jamie Thornton (Carolyn Kane)

its in bits welcomes more detailed employee news submissions from all staff. Please submit to itsinbits-submissions@lists.stanford.edu

Tech Briefings / Tech Express

Tech Briefings

Fridays
2–3:30 p.m.

Turing Auditorium

May 4: WebEx at Stanford

Chris Lundin (IT Services) and Eric Montoya (WebEx), will demonstrate and answer questions about the WebEx tools that can be licensed on campus. WebEx software can facilitate:

  • holding "virtual meetings" without traveling across campus
  • gathering groups quickly to review materials
  • leveraging colleagues at other institutions
  • delivering real-time lectures, demos, and presentations
  • providing virtual office hours
  • quick-response remote desktop support assistance
  • cross-functional group collaboration

May 11: iTunes at Stanford—Producing and Publishing Podcasts

Mark Branom (IT Services) and a panel of experts—Jeremy Sabol (Center for Teaching and Learning), Kim Hayworth (Academic Computing), and Scott Stocker (University Communications)—will discuss some of the techniques and tools used to create, edit, and produce podcasts as well as how you can publish your podcast on Stanford iTunes.

Podcasting has become the most cost-effective and efficient way to distribute digital audio and video files over the Web.

Check the Tech Briefings home page for upcoming talks, specials, and last-minute additions.

Tech Express

Thursdays
12–1 p.m.
Turing Auditorium

May 10, Power Googling: Getting What You Want from Google

Nancy Blachman, author and developer of Google Guide, will show you how to go beyond Google's deceptively-plain interface. Google is easy to use but the more you know about how it works, its features, its capabilities, and how it displays results, the better it can serve your needs. You will learn to select terms and search more effectively, how Google interprets your query, what's included with your results, and how Google works.

Check the Tech Express home page for future sessions and to subscribe to the mailing list.

Technology Training Courses

Upcoming Tech Training classes of interest to IT Services staff.

  • Thu, May 3, Windows Vista for IT Professionals, 9:00 a.m. to 4:30 p.m., Free
  • Thu, May 3, Excel for Finance, 9:00 a.m. to 04:00 p.m., $275
  • Thu, May 3, Web Design Level 2: Making Your Website Work, 1:00 p.m. to 4:30 p.m., $150
  • Fri, May 4, Web Design: Protecting Documents on the Web and a Bonus Lesson on JavaScript, 1:00 p.m. to 4:30 p.m., $150
  • Mon, May 7, Excel Level 1, 9:00 a.m. to 4:00 p.m., $275
  • Tue, May 8, Order IT Site Training (formerly IT Services Site Training), 1:00 p.m. to 4:30 p.m., Free
  • Thu, May 10, Using Email and Mailman at Stanford, 1:30 p.m. to 4:30 p.m., $125
  • Mon, May 14, Windows Vista for IT Professionals, 9:00 a.m. to 4:30 p.m., Free
  • Mon, May 14, Dreamweaver Lite, 1:00 p.m. to 4:30 p.m., $150
  • Tue, May 15, PowerPoint Presentation Skills, 1:00 p.m. to 4:30 p.m., $150
  • Wed, May 16, Explore techport.stanford.edu (Open Lab), 9:00 a.m. to 12:00 p.m., Free
  • Thu, May 17, Web Design Level 1: The Basics, 1:00 p.m. to 4:30 p.m., $150
  • Fri, May 18, Access Level 2, 9:00 a.m. to 4:00 p.m., $275

Sign up at http://axess.stanford.edu.

Classes with low enrollment may be cancelled one week in advance. More information on courses, registration, and training is available at the Technology Training Services site.

- Leni Silberman
Technology Training Services

IT Employment Opportunities

There were six new job postings for IT Services this week.

Req. #25054: Systems Programmer, 100% FTE, continuing position, Range 4P4, Heather Flanagan, hiring manager.

Provide primary technical and systems administration support for Linux (Debian and Red Hat) and Solaris systems for campus infrastructure services and external clients. Support UNIX software deployment for infrastructure servers and academic needs.

Req. #25086: Facilities Engineering Financial Associate, continuing position, 100% FTE, Range 1A4, Erich Snow, hiring manager.

Responsible for financial administrative support for the manager and staff of Facilities Engineering (FE). The FE Financial Associate is a member of the Facilities Engineering Team and is responsible for applying policies and procedures in performing a wide range of procurement, recordkeeping, and financial support tasks for the Facilities Engineering group.

Repost Req. #23478: Project Manager, 2nd Position, continuing position, 100% FTE, Range 4P4, Joyce Dickerson, hiring manager.

Responsible for all project phases including verifying sponsor support, clarifying scope, assembling project teams, assigning individual responsibilities, building budgets, developing schedules, tracking deliverables, managing relationships, and leading projects. The Project Manager is ultimately responsible for ensuring deliverables are on-time and within scope and budget.

Req. #25117: Computer Information Systems Analyst, continuing position, 100% FTE, Range 4P2, Kim Seidler, hiring manager.

This position provides computer support primarily to the School of Humanities and Sciences. This includes desktop and local server consulting with expertise in Mac and Windows desktop computers, as well as Windows and Mac-based servers.

Req. #25140, Project Manager, Fixed-Term, Range 4P4, 100% FTE, Joyce Dickerson, hiring manager.

Oversees multiple projects or one larger project and is responsible for all phases of the project, from original concept through final implementation and transition to ongoing operations. Responsible for verifying sponsor support, clarifying scope, assembling project teams, assigning individual responsibilities, building budgets, developing schedule and managing projects to ensure they are delivered on-time, on budget, and within scope.

Req. #25159: Telephone Operator Trainee, 100% FTE, Range A00, Carolyn Kane, hiring manager.

The Telecom Attendant Trainee participates in a twelve-month, on-the-job training program that is designed to prepare them to be fully-functional as the voice of Stanford, answering main published phone lines for the University, Stanford Hospital and Clinics, and the Lucille Salter Packard Children's Hospital.

To view the complete listings or to apply for a position, visit the StanfordJobs web site at: jobs.stanford.edu.

There are other open Information Technology positions at Stanford. To see what other opportunities exist on campus, link to the full list of all open IT positions at Stanford

Quote of the Week

"It is easier to resist at the beginning than at the end."

- Leonardo da Vinci

News

A Note From Bill...

The recent events at Virginia Tech staggered all of us. We are concerned for the victims and their families and friends, as well as our colleagues, many of whom IT Services staff have worked with for many years as part of the Common Solutions group made up of research universities. When these senseless actions happen, it is common to review the events and to blame individuals and agencies after the fact.

A more constructive approach is for those of us at Stanford to study what happened and ask, "What can we do now that would enable us to respond quickly and efficiently if needed?" I would appreciate it if you would let me, your manager, or your executive director know if you have any ideas that could improve our ability to respond to a similar emergency at Stanford.

The University has been working on this since the tragic events of April 16th. What is absolutely clear for Stanford, and other universities, is that IT plays a central role in providing an effective institutional response.

When communication to the entire campus is urgent, the University looks to IT Services to provide a solution. The University’s response in these situations must be broad-based to include all of our various constituencies around the campus. It must be delivered across multiple communication channels to reach people as they move through their daily schedules. An email message or voice mail is not sufficient in an emergency.

The channels of communication that we believe should be available for Stanford are:

  1. Email delivered in less than thirty minutes
  2. Redirect the Stanford Home web page to an Emergency Response page
  3. A crawling message across the bottom of the screen on all Cable TV channels
  4. Text messages to registered student cell phones
  5. Voice mail placed in every voice mailbox
  6. A (Big-Fix) message on everyone’s computer screen

If you have other ideas about how to improve our emergency response I urge you to talk to me, your manager, or executive director. Should such an event ever occur at Stanford our faculty, staff, and students will look to IT Services to help the University provide immediate and efficient communication.

- Bill Clebsch
IT Services

Apple Collaboration Team

We have created an Apple Collaboration team. The team is made up of workgroup members from across IT Services and two representatives from Apple: Silvia Herrero and Wyn Davies. The purpose of the monthly meetings is to work more collaboratively and partner with Apple on current releases, issues, projects, and understanding of their future direction.

Topics of discussion will include:

  • Client touch points
  • Current concerns and issues
  • Purchasing portal/Apple Bundles
  • Agreements, licensing & support
  • Product/Service updates
  • Changes in service
  • What's rolling out
  • Integration issues
  • New technology/tools
  • Initiatives and projects
  • K4-K5
  • Backups
  • Encryption
  • Tech briefings/training subjects/tools
  • Road-shows
  • Strategy roadmap

Members include Noah Abrahamson, Mark Branom, Jim Brown, Jan Cicero, Robin Cohen, Wyn Davies, Silvia Herrero, Chris Pickle, Linda Pilkin, Dave Ream, Kent Reuber, Tony Silveira, Jay Stamps, Tim Torgenrud, Lori Wisneski, and Karen Zack.

- Jan Cicero
Client Support

To OrderIT or not to OrderIT?

With the release of OrderIT, some things that were previously ordered through an Account Manager or by arrangement with the fulfillment group can now be ordered and billed directly through OrderIT. Other things are still ordered the old-fashioned way, but how do you know which is which?

A new decision guide (PDF) has been created to help facilitate placing an order. The guide is also available on the OrderIT Help site.

Meanwhile, the web site project team is set to release a new department home page and service catalog at the end of May. It will display a correctly-routed order link with each service listing. A preview is available.

In general, the OrderIT site is used to place orders for phones, cable TV, cellular service, network access, wiring projects, and data center requests such as adding additional storage or setting up a new server. The services listed below are ordered outside of OrderIT:

- Ammy Hill
Campus Readiness

Integrated Email and Calendar

The Integrated Email and Calendar project is moving forward toward making a recommendation. RFP responses were received and eight candidate solutions have been analyzed. Three leading candidates were identified as having the best fit with Stanford’s requirements and testing is underway to evaluate the three products. The leading contenders are Zimbra, Google, and Microsoft Exchange.

Classroom-based functionality testing took place April 19th through the 24th with staff representing schools and business units from across campus. Three candidate tools—Exchange 2007 using Outlook Web Access, Google Mail and Calendar, and Zimbra—were evaluated at the testing sessions. The online survey results from the sessions are currently being reviewed, and an extended test is about to begin. In the extended testing, the team hopes to gather additional input as well as augment existing staff feedback with evaluations from students and faculty.

Vendor demos are being scheduled for the week of May 7th in Turing Auditorium. Each vendor is holding two sessions. The first is geared toward business needs like features and functions, migration planning, and product road maps. The second session is geared toward a more technical audience, covering things like integration, interoperability, and open standards.

May 7, 2007: Microsoft
Business Presentation 9:30 to 11
Technical Presentation 1 to 2:30

May 9, 2007: Google
Business Presentation 11 to 12:30
Technical Presentation 1 to 2:30

May 10, 2007: Zimbra
Business Presentation 8:30 to 10
Technical Presentation 10:30 to 12

- Ammy Hill
Campus Readiness

Managed Machine Room

Previously, the network in the machine rooms in Forsythe, Sweet Hall, West ECH, and East ECH were provisioned and managed by the Systems Administration group. The Managed Machine Room project (MMR) was initiated in the summer of 2006 in an effort to replace and upgrade the aging switches in these locations and for Networking Systems to own and maintain the network infrastructure in all data center areas.

The project involved procuring, configuring, and installing 52 new network switches—each capable of providing 1Gbps to every server—and migrating close to 400 servers from the old network infrastructure onto the new MMR network infrastructure. The server migrations were done in nine phases, with the first migration starting in November of 2006 and the last migration occurring on March 14 of 2007.

This project exceeded all expectations and its success is the result of an excellent team effort that involved multiple IT Services departments. Thank you to the team for making this project a great success. Drew Saunders, the lead network engineer assigned to this project from Networking Systems, was responsible for the design and configuration of the network switches. Pat Luma, Allen Penny, and Ryan Quintos from TFAC provided the cabling, racking of the network switches, and countless weekend hours during the maintenance windows to perform the server migrations. Mike Horansky from the UNIX SysAdmin team verified that all the services were back up and running after the migrations. Kelly Dang of Networking Systems was the project manager for this large-scale effort and kept things on track and moving. A special thank you to Steve Tingley for pitching in and helping resolve a technical issue during one of the migrations.

- Mark Miyasaki
Shared Communication Services; Networking Systems

WebEx Training

The use of WebEx at Stanford continues to expand. More than 175 individuals have secured WebEx licenses which permits them to use the WebEx portfolio of online tools.

In addition to the May 4th Tech Briefing overview session in Turing Auditorium from 2:00 to 3:30 p.m., there are a number of focused training sessions offered online through Webinars as described in the Spring 2007 Training Opportunities guide. Individuals interested in a more detailed exposure to these tools can enroll via STARS (login to axess and click on the "Training" tab.)

WebEx Meeting Center Jump-Start!: Monday, May 7, 9:00 a.m. to 10:00 a.m. (online via WebEx). Sign up for Course TOD-3501.

WebEx Record, Archive, and Replay Webinars and Meetings: Thursday, May 17, 11:00 a.m. to noon (online via WebEx). Sign up for Course TOD-3506.

WebEx Training Center Jump-Start: Wednesday, May 23, 11:00 a.m. to noon (online via WebEx). Sign up for Course TOD-3502.

WebEx Support Center Jump-Start: Wednesday, June 6, 11:00 a.m. to noon (online via WebEx). Sign up for Course TOD-3503.

Recent negotiations with WebEx have more than halved the toll-free, long-distance rate to $0.0975/minute/participant. Toll rates (using the local 650-429-3300 number) remain at $0.05/minute/participant, and the VoIP cost (if all participants have microphones/speakers) is $0.02/minute/participant.

- Chris Lundin
Client Support; Help Desk Services

Windows Products Available

Software Licensing and Windows Systems have teamed up to license Microsoft products for IT Services staff. IT Services-owned computers—including training lab computers and other shared machines (except servers)—are covered by this agreement. Office Suite and Windows Operating System are the only products licensed. Clients of IT Services and their machines are not covered by this agreement.

Stanford has two main types of Microsoft Agreements on campus—the Campus Agreement and the Select Agreement. IT Services, Chemistry, and GSB have Campus Agreements, each of which provides a single department with a limited selection of software. Other departments that want to consider a Campus Agreement should contact Stefani Fukushima in Procurement for more information.

All other Microsoft products are covered under the Select Agreement. Individual or volume licenses are purchased directly from Procurement on a CWA order.

The Windows Systems team has installed Vista and Office 2007 on servers available to the CRC team that supports IT Services staff. Requests for installation should be made via HelpSU ticket. If submitting a request via the Web, select Category “Software Downloads and Upgrades” and Type “Software installation assistance.” The software may be installed on IT Services-owned machines only.

Many thanks to the team members who helped make this service possible: John Baltierra, Debbi Barley, Pat Box, Robin Cohen, Barry Magsanay, Jay Stamps, Brian Wankel, and Ross Wilper.

For more information or if you have a question, contact Software Licensing at 724-2424 or software@stanford.edu

- Robin Cohen
Client Support; Software Licensing

Webmail Upgrade Released

Many thanks to the UNIX Email team—most notably Jon Robertson, Hua Zheng, and Xueshan Feng—for the successful rollout of the new and improved WebMail.

Besides the features and improvements in the user interface, the infrastructure includes five Webmail servers with hardware load-balancing and a new MySQL back end.

- Steve Loving
Client Support; Project Management Office

Can I Recycle This?

Are plastic bags recyclable? Yes, plastic bags, bubble wrap, shrink wrap, air pillows, and other similar "bag" material can be recycled in the mixed paper bins on campus. Putting this material in the mixed paper bin keeps it clean and dry, and it allows us to use our existing collection methods to bring it to our yard to recycle it.

We do not accept cellophane or any plastic wrapping that is "crinkly" sounding like cellophane (more crinkly sounding than a plastic grocery bag) and also no frozen food bags; these have nylon in them that is incompatible with the new product manufacturing.

Can I recycle styrofoam? Reuse it if you can. Polystyrene (also known as styrofoam or #6 plastic) packaging materials (peanuts or large blocks) are not accepted in Stanford's recycling program. Call 1-800-828-2214 or visit our web site for a list of places that accept polystyrene for reuse or recycling.

One thing you can do to help is to let companies that send you goods in polystyrene packaging know that you don't want it; that you would prefer it was packaged in something that can be recycled on campus (like molded paper, egg cartons, bubble wrap, or air pillows). As more companies hear that message, the more likely they will be to change their packaging choices.

- Julie Muir
Peninsula Sanitary Service, Inc.

Emergency Contact: StanfordYou

StanfordYou now has an entry for Emergency Contact information. This is available only for faculty and staff at present (excluding SLAC and the Hospital). Students will be able to view their emergency contact information in StanfordYou, but will continue to maintain it via Axess.

This is a new option on the StanfordYou home page, where users will be able to add and maintain their emergency contact information. This feature was added at the request of HR and the Office of Emergency Management. Current plans are to implement a policy in the near future requiring that all University affiliates have updated emergency contact information on file.

For now, this is a "soft" release. There is no deadline for entering this information. Any existing emergency contact data in PeopleSoft will be visible via StanfordYou, so employees can find outdated details if the information has not been updated recently. To add your information, log in to StanfordYou and click on "Maintain your emergency contact information" on the bottom of the StanfordYou main page.

- Jennifer Vine
Administrative Systems

Speaking of Computers

Be sure to check out the spring issue of Speaking of Computers. This eNewsletter highlights the latest news in technology-related and computing activities, services, and resources on campus. You'll find articles in the spring issue that cover such topics as:

CourseWork v5, Stanford's course management system, which replaces the current version of CourseWork (v3) this summer.

Free remote Internet access to Stanford faculty and staff via iPass through August 2007.

How to add a Socrates search box to your browser.

A new Information Center web site that offers quick reference help, including iChat reference.

SULAIR's Copyright Renewal Database, a useful tool for anyone researching the copyright status of U.S. works.

Free images for scholars from the Metropolitan Museum via ARTstor.

Microsoft Office 2007 and how to make files created with it compatible with previous versions of Microsoft Office.

News about what Academic Technology Specialists are doing to help faculty in various departments.

Recently acquired electronic resources, including Eighteenth Century Journals II, House of Commons Parliamentary Papers, and Chemistry resources.

Note that there are links at the top of the newsletter's home page, and at the top of each section's home page, to make browsing and printing entire sections easier. You can also browse the table of contents and read the articles of your choice online, or you can print "printer-friendly" copies of individual articles.

"Speaking of Computers" is published at the beginning of Fall, Winter, and Spring Quarters by SULAIR Publications. A publication announcement for each issue of "Speaking of Computers" is also distributed by subscription request.

Please send any questions or feedback to Eleanor Brown.

- Eleanor Brown
SULAIR

About its in bits

A regular summary of IT business, news about personnel, and pointers to other information of interest to IT Services staff. Coordinated, compiled, and published by the Communication Strategy and Standards Team. its in bits is published on the first and third Wednesday of the month.

Submissions are due by Noon on the Friday before the scheduled issue, to itsinbits-submissions@lists.stanford.edu for consideration. its in bits is distributed via email to its-all-staff@lists.stanford.edu and the subscription list itsinbits-subscribers@lists.stanford.edu. People outside of IT Services can self-subscribe via mailman.

The next its in bits will be published on Wednesday, May 16, 2007.