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Browse, search, and order services (Getting Help)

Tailor a list to my primary affiliation or role. Requires SUNet ID and Password. [what's this?]

Bible Sheets (CNSCAD)

Bible sheets are mechanical drawings of campus communication and conduit systems that allow Department IT Contacts, as well as Facilities Project Managers, to communications wall outlets, closets, and cables. Bible Sheets are viewable online via CNSCAD, a tool provided by IT Services. For security reasons, use of this tool is restricted to University employees.

• Request and Information: cnscad.stanford.edu

Big Fix Patch Management

BigFix Enterprise Suite is an operating system patch management service that allows system administrators to manage the testing and distribution of critical security updates.

• Information: services.stanford.edu/bigfix/

Card Services

The Stanford ID Card serves as an identification card, an electronic key, and a debit card, allowing you to enter and access secured facilities, exercise privileges to which you are entitled, and make purchases against funds deposited in a StanfordCardPlan account. The Stanford ID Card is supported by IT Services' Campus Card systems.

• Information: campuscard.stanford.edu
• Order: helpsu.stanford.edu/helpsu.cgi?pcat=Campus%20Card
• Rates: campuscard.stanford.edu/cardrates.html

CHaMP Campus Hardware Maintenance Program

CHaMP, managed by IT Services, has established a centralized maintenance contract with several vendors to provide support services at a reasonable cost to the campus community. The CHaMP Program manages the administrative end of the maintenance contracts while vendors provide the on-site service. Departments and labs pay a flat monthly rate for their covered hardware, and when a covered piece of equipment requires service, participants call the vendor directly to arrange a service call.

• Information: services.stanford.edu/champ/
• Request: helpsu.stanford.edu/helpsu.cgi?pcat=CHaMP

Change Management System

The Change Management System provides a mechanism for the creation, approval, scheduling, and notification of change requests related to IT systems hardware and software at Stanford. Managed by IT Services, the system is used by numerous campus IT providers to ensure that standardized methods and techniques are implemented for efficient and prompt handling of IT changes to minimize the likelihood of disruption, unauthorized alterations, and errors.

• Information: changemanagement.stanford.edu/

Classrooms with Technology Enhancements

Many classrooms across the Stanford campus are equipped for multimedia presentations and technology instruction.

• Information: courses.stanford.edu/topic-learningspaces.html
• Information: academiccomputing.stanford.edu/rooms/
• Information: techtraining.stanford.edu/rental/
• Information: wallenberg.stanford.edu/teachresources/reserveteaching.html
• Information: registrar.stanford.edu/faculty/classrooms/enhanced_classrooms.htm?id=1
• Request: www.stanford.edu/services/techtraining/rental/rental_form.html

Consulting

SULAIR’s Academic Computing department and Business Affairs’ IT Services department both provide a range of custom-tailored consulting services. Academic Computing’s Academic Technology Specialists provide faculty and staff with department level consulting in the effective uses of information technology for education. Academic Computing’s Consulting and Multimedia Services group (CAMS) is a media resource and service center that consolidates faculty, student and staff consulting on the second floor of Meyer Library. A number of groups within IT Services’ Client Support help faculty and staff to identify unmet needs and assist them in the delivery of proposed solutions. Other services include personalized IT orientations for new faculty, coordination of Stanford’s annual IT Open House and facility design for construction projects. Social Science Data and Software (SSDS) is a group within SULAIR that provides services and support to Stanford faculty, staff and students in the acquisition of social science data and the selection and use of statistical and qualitative data analysis software.

• Information: academiccomputing.stanford.edu/atsp
• Information: academiccomputing.stanford.edu/cams
• Information: ssds.stanford.edu

Contract Support: Computer Resource Consulting

IT Services Computer Resource Consulting (CRC) provides for-fee computer support to Stanford schools, departments and institutions. CRC offers clients the time- and cost-saving advantages of having their own departmental IT support without having to manage IT staff themselves.

• Information and rates: services.stanford.edu/contract-support
• Order: Contact CRC Director Shirley Hodges

Email

The email.stanford.edu web site provides all you need to know about the free @Stanford email account included with every regular full service SUNetID. Among the topics covered are how to obtain and set up Stanford-supported email applications, how to set your vacation (autoreply) message, how to fight viruses and spam, how to create and manage mailing lists, and how to use your @Stanford email account when youre off-campus. The site also links to resources for system administrators hosting local email services.

• Information: email.stanford.edu
• Request: Restore Email
• Request: Recover Email Headers
• Request: Email Status
• Request: Departmental Email Account
• Request: Departmental Email Account access control list editor
• Request: SUNet ID (campus email account)
• Request: SUNet ID Password Reset (self-service)
• Request: Set a vacation message (auto-reply)

Firewalls - Administrative and Custom

The Administrative Firewall service provides a firewall infrastructure for servers residing in IT Services-supported data centers (typically hosting University mission-critical data). For a fee, IT Services also provides custom firewalls and firewall topologies tailored to meet localized security needs, from single servers to complex, multiple VLAN network environments.

• Information: firewall.stanford.edu
• Rates: datarates.stanford.edu

HelpSU (Stanford Help Request System)

The helpsu.stanford.edu web site is Stanford’s central online help request form used for various (mostly IT) services. The system behind the HelpSU form front-end allows schools, departments, and central offices to track user service requests. Other support groups at Stanford also use HelpSU for tracking their work. The software currently used for the HelpSU system is Remedy Help Desk.

• Launch: Submit a HelpSU Request
• Information: HelpSU for Consultants

HelpSU for Consultants

The HelpSU for Consultants web site provides resources for support organizations that use the HelpSU system to receive and track help requests.

• Information: services.stanford.edu/helpsu/consultants.html

IT Help Desk

The Stanford IT Help Desk is the University's central support service for IT, especially in the areas of systems trouble, network connectivity, and the use of supported desktop applications (Essential Stanford Software). The Help Desk teams provide two stages of support to faculty, staff, and students: an attempt to resolve problems or answer questions within ten minutes or, if quick resolution is not appropriate or achievable, assignment to a consultant for in-depth assistance.

• Information: helpsu.stanford.edu
• Information: answers.stanford.edu

IT Open House

Co-sponsored by IT Services and CWA, this annual fall quarter event is designed especially for faculty and staff but also draws a number of students. Representatives from about 30 campus-wide technology service groups reserve booth space to meet attendees, answer their questions, and distribute literature, samples, and souvenirs.

• Information: itopenhouse.stanford.edu

IT Services Course Support

For every class taught at Stanford, faculty members and TAs are entitled to a suite of centrally-hosted online services (previously called Leland Course Support) that have become an indispensable part of University-level instruction: web site space and templates, an email mailing list, a newsgroup for online discussions, and a central location on the campus network for sharing and storing documents and other data. There is no charge for these services and they are easy to request, via a single online form.

• Request and Information: its-course-support.stanford.edu

Licensed Software

The IT Services Software Licensing group negotiates and manages software licensing University-wide. The group’s web site provides an extensive list of available software. If you don’t find what you need on the list, staff will help you find the best alternative source.

• Order and Information: softwarelicensing.stanford.edu

LNA Guide

The LNA Guide web site defines policies and procedures for LNAs and provides a set of technical documents about SUNet, NetDB, and network support tasks.

• Information: www.stanford.edu/group/networking/lnaguide/

LNA Local Network Administrator

If you are a faculty or staff member in a University department outside the Medical Center (where local network support is provided centrally), your LNA is a member of your staff who is available to provide a network address for your computer and any help you may need with network hardware and software. LNAs, in turn, receive the support and assistance they need from IT Services network operations consultants. (If you are a student living on-campus, network support is provided by an RCC Resident Computer Coordinator. See separate listing.)

• Information: www.stanford.edu/group/networking/dist/sunet.reports/LNA.html
• Information: www.stanford.edu/group/networking/dist/sunet.reports/netops.html

My IT Services Site

The My IT Services Site, linked from Axess, allows students to place orders for telephone and cable TV service, review current subscribed services, view and print monthly statements, print a payment coupon, and use a look-up tool that estimates the cost of a long distance call based on the location being called.

• Information: myitserviceshelp.stanford.edu
• Launch: axess.stanford.edu

Network Connections

The Network Connections page on the Stanford web site provides general information for students, faculty, and staff about how to connect to SUNet (the Stanford University network) and the Internet from on-campus and off-campus, as well as links to configuration instructions and networking resources.

• Information: computing.stanford.edu/campus_network.html
• Order: helpsu.stanford.edu

On-call Computer Consulting

IT Services On-call Services provides support for the desktop, server, network, hardware, and software needs of departments and faculty/staff individuals. On-call consultants deliver rapid response, informed expertise, and consistently high-quality technical solutions.

• Information and rates: services.stanford.edu/oncall/
• Order: helpsu.stanford.edu/

OrderIT - Web Tool for Department IT Ordering & Billing

The OrderIT Site is a web-based tool available for authorized users in schools and departments to view monthly IT Services statements, request services, and view online service information. (Formerly called the IT Services Site.)

• Information: orderithelp.stanford.edu
• Launch: orderit.stanford.edu

Pubsw Software

The pubsw software tree contains over 500 free and site-licensed software packages installed in AFS for multiple versions of UNIX. It is available to any machine at Stanford running a supported version of UNIX and capable of mounting AFS.

• Information: services.stanford.edu/pubsw/

Searching Stanford - Web Search

Google is Stanford University's official search engine. The Google appliance provides quick and useful search results, advanced search features (including searching for PDF, .doc, and .ppt files and displaying them as HTML), powerful search administration, and easy integration into web sites.

• Information: google.stanford.edu
• Launch: search.stanford.edu

Services from Other IT Providers (computing.stanford.edu)

Many of Stanford’s campus-wide computing and technology services are provided by organizations other than IT Services. In some cases, IT Services may be a partner in supporting or maintaining a service, but another organization really owns the service or takes care of delivering it to the community. The University Libraries’ Academic Computing and Residential Computing departments, for example, provide a wide range of services directed toward the needs of faculty, students, and researchers. Meanwhile, many of the online tools for the University’s business activities are maintained and supported by the Administrative Systems department (which is, like IT Services, part of the Business Affairs organization). And there are still other important services offered to Stanford affiliates by a number of other organizations. Because IT Services provides the technological foundation and underpinnings for so many of these campus-wide services, we are working to expand this online catalog during 2008 to enable searching for services from all providers. Until that time, you can find information on the University’s main Computing and Communication pages (computing.stanford.edu).

• Information: computing.stanford.edu
• Information: Stanford IT Support Organizations

Software

The Software Licensing group within IT Services provides information and services to Stanford faculty, students, and staff that help them obtain the software they need at the lowest possible price. The Software Licensing group’s web sites allow users to search a database of products and providers and, depending on availability, purchase online through its web store or be directed to other University or vendor sources.

• Information: software.stanford.edu (search portal)
• Information and order: softwarelicensing.stanford.edu (group page and online store)

StanfordWhat Stanford Network Search

StanfordWhat is a web application that allows anyone with a SUNet ID to look up information about devices (computers, routers, etc.) and subnets on SUNet, the Stanford University Network.

• Information: stanfordwhat.stanford.edu

StanfordWho Stanford Person Search

StanfordWho is the online directory of Stanford students, faculty, staff, and affiliates. The application supports a public view and a Stanford-only (authenticated) view. Anyone with an active SUNet ID can be listed in the directory, control their privacy, and update their contact information in StanfordYou. Future plans for StanfordWho include the ability to search for organizations (schools, departments, clubs) and view their memberships.

• Information: stanfordwho.stanford.edu

Tech Briefings

Tech Briefings are informal, interactive seminars on computer-related topics of interest to the Stanford community. These sessions are intended for power users and those with IT responsibilities, but are open to everyone: faculty, staff, and students. No registration is required. No fee.

• Information: techbriefings.stanford.edu

Technology Support for Courses (web site)

Technology Support for Courses is Stanford’s link-gateway to the rich array of services that support teaching and learning. An introduction to the essentials is also available, tailored to the needs of instructors new to Stanford.

• Information: courses.stanford.edu

TIPS (Team for Improving Productivity at Stanford)

TIPS is a broad-based organization for achieving administrative productivity gains. TIPS' primary goal is to advise on and influence the development and implementation of administrative procedures that support the needs of the schools, departments, labs, research centers, institutes, student- support organizations and other academic and administrative units that TIPS represents. Coordination and support services for TIPS are provided by IT Services.

• Information: www.stanford.edu/group/TIPS/

Training

The IT Services Technology Training web site includes a current list of instructor-led and online IT training opportunities offered by IT Services.

• Information: onlinetraining.stanford.edu
• Information: techtraining.stanford.edu/courses.html
• Order: Axess

Training By Appointment - TBA

Available to the entire Stanford community, the TBA program matches you with an expert instructor for a one-on-one tutorial. You choose your own learning objectives, register for a 90-minute training appointment, and bring your own documents, spreadsheets, presentations, databases, or web pages to learn how to troubleshoot them. Fees are based on 90-minute sessions and can be covered by STAP, department, or Hospital Tuition Assistance funds.

• Request and Information: tba.stanford.edu