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Browse, search, and order services (Computers)

Tailor a list to my primary affiliation or role. Requires SUNet ID and Password. [what's this?]

AFS Disk Space/Storage

Every owner of a full service SUNet ID is granted 1GB of AFS disk space for storing web pages, text files, computer programs, and other forms of electronic information. This space is also referred to as disk quota or sometimes just quota. IT Services provides online forms for requesting additional space allocations or the larger Research Disk Space service, which utilizes non-AFS resources for massive storage needs.

• Information: services.stanford.edu/afs/
• Information: Storage (all centrally provided options)
• Request: AFS Quota Request
• Request: AFS Group Request

Apple at Stanford Web Site

Apple at Stanford is a web site where Stanford students, faculty, and staff can find links to purchasing deals, hardware/software information, system and security news, and support resources and documents. IT Services, Residential Computing, the Purchasing Office, the Stanford Bookstore, and Apple Inc. all contribute to this overview and access-point to “all things Apple.”

• Order and Information: apple.stanford.edu

Backup and Recovery for Desktops

IT Services provides data backup and recovery services for desktop machines. Your local IT support staff or an IT Services consultant (for a fee) will install and configure the client software on your computer. Once configured, the software will automatically back up your system at a specified time each workday. If you accidentally overwrite or delete a file, you can recover it yourself using the client software. File recovery is available 24 hours a day, seven days a week.

• Information: backup.stanford.edu
• Order: helpsu.stanford.edu/helpsu.cgi?pcat=BaRS
• Rates: datarates.stanford.edu

Big Fix Patch Management

BigFix Enterprise Suite is an operating system patch management service that allows system administrators to manage the testing and distribution of critical security updates.

• Information: services.stanford.edu/bigfix/

Change Management System

The Change Management System provides a mechanism for the creation, approval, scheduling, and notification of change requests related to IT systems hardware and software at Stanford. Managed by IT Services, the system is used by numerous campus IT providers to ensure that standardized methods and techniques are implemented for efficient and prompt handling of IT changes to minimize the likelihood of disruption, unauthorized alterations, and errors.

• Information: changemanagement.stanford.edu/

Computer Clusters

Public computer clusters are available to members of the Stanford community at a variety of campus locations, including the Residential computer clusters, and those in Green and Meyer Libraries, Tresidder Student Union, and Terman Engineering.

• Information: unixcomputing.stanford.edu
• Information: academiccomputing.stanford.edu/clusters/index.html
• Information: library.stanford.edu/depts/green/where/computer/green_cluster.html
• Information: academiccomputing.stanford.edu/clusters/meyer_index.html
• Information: academiccomputing.stanford.edu/clusters/tresidder_index.html
• Information: library.stanford.edu/depts/eng/about/equipment.html
• Information: rescomp.stanford.edu/student/services/clusters/

Database Administration Service

IT Services provides consulting and assistance with databases and database vendors, as well as hosting and support.

• Information: services.stanford.edu/databaseadministration
• Rates: datarates.stanford.edu
• Order: This service must be ordered by a Department Contact with access to OrderIT

Firewalls - Administrative and Custom

The Administrative Firewall service provides a firewall infrastructure for servers residing in IT Services-supported data centers (typically hosting University mission-critical data). For a fee, IT Services also provides custom firewalls and firewall topologies tailored to meet localized security needs, from single servers to complex, multiple VLAN network environments.

• Information: firewall.stanford.edu
• Rates: datarates.stanford.edu

Firewalls - Departmental (Project)

The centrally-funded Stanford Departmental Firewalls Project will define eight operational zones (OZ) within Stanford’s backbone network, each with redundant routers, switches and firewalls. Each OZ firewall can be partitioned into multiple virtual firewalls or "security zones," allowing individual networks to have unique security policies.

• Information: firewall.stanford.edu

HelpSU (Stanford Help Request System)

The helpsu.stanford.edu web site is Stanford’s central online help request form used for various (mostly IT) services. The system behind the HelpSU form front-end allows schools, departments, and central offices to track user service requests. Other support groups at Stanford also use HelpSU for tracking their work. The software currently used for the HelpSU system is Remedy Help Desk.

• Launch: Submit a HelpSU Request
• Information: HelpSU for Consultants

High Performance Computing

High Performance Computing cluster management is a fee-based service designed for Stanford researchers and principal investigators. The service includes cluster hosting and system administration.

• Information: services.stanford.edu/hpc-cluster
• Rates: datarates.stanford.edu
• Order: This service must be ordered by a Department Contact with access to OrderIT

IT Help Desk

The Stanford IT Help Desk is the University's central support service for IT, especially in the areas of systems trouble, network connectivity, and the use of supported desktop applications (Essential Stanford Software). The Help Desk teams provide two stages of support to faculty, staff, and students: an attempt to resolve problems or answer questions within ten minutes or, if quick resolution is not appropriate or achievable, assignment to a consultant for in-depth assistance.

• Information: helpsu.stanford.edu
• Information: answers.stanford.edu

Load Balancer

Load Balancer provides an extra measure of stability and redundancy for departments using the IT Services Firewall service. The service offers clients the ability to remove servers from pools for maintenance without affecting the availability of a service, distribute inbound traffic across multiple back-end destinations, and act as a proxy from the Internet to local private addresses.

• Information: loadbalancing.stanford.edu
• Information: firewall.stanford.edu
• Order: This service must be ordered by a Department Contact with access to OrderIT

OrderIT - Web Tool for Department IT Ordering & Billing

The OrderIT Site is a web-based tool available for authorized users in schools and departments to view monthly IT Services statements, request services, and view online service information. (Formerly called the IT Services Site.)

• Information: orderithelp.stanford.edu
• Launch: orderit.stanford.edu

Printing Resources

SULAIR and IT Services provide printing services for the Stanford community at public computing facilities and Tresidder Memorial Union, and in University residences for students. Printing equipment is networked and linked to your StanfordCardPlan account (see Card Services).

• Information: unixcomputing.stanford.edu/lab-printing.html
• Information: sulair.stanford.edu/services/printing_sunetid
• Information: academiccomputing.stanford.edu/clusters/meyer_printing.html
• Information: academiccomputing.stanford.edu/clusters/tresidder_printing.html
• Information: rescomp.stanford.edu/student/services/printing/

Server Hosting

IT Services Technical Facilities Hosting is a full hardware implementation service operated in University-managed computing facilities with Uninterrupted Power (UPS) and redundant, emergency chilled water systems. The service includes floor space planning, cabling, and receiving and installing hardware.

• Information: Server Hosting at Forsythe Hall
• Information: Server Hosting at Auxiliary Data Center
• Rates: datarates.stanford.edu
• Order: This service must be ordered by a Department Contact with access to OrderIT

Services from Other IT Providers (computing.stanford.edu)

Many of Stanford’s campus-wide computing and technology services are provided by organizations other than IT Services. In some cases, IT Services may be a partner in supporting or maintaining a service, but another organization really owns the service or takes care of delivering it to the community. The University Libraries’ Academic Computing and Residential Computing departments, for example, provide a wide range of services directed toward the needs of faculty, students, and researchers. Meanwhile, many of the online tools for the University’s business activities are maintained and supported by the Administrative Systems department (which is, like IT Services, part of the Business Affairs organization). And there are still other important services offered to Stanford affiliates by a number of other organizations. Because IT Services provides the technological foundation and underpinnings for so many of these campus-wide services, we are working to expand this online catalog during 2008 to enable searching for services from all providers. Until that time, you can find information on the University’s main Computing and Communication pages (computing.stanford.edu).

• Information: computing.stanford.edu
• Information: Stanford IT Support Organizations

Software

The Software Licensing group within IT Services provides information and services to Stanford faculty, students, and staff that help them obtain the software they need at the lowest possible price. The Software Licensing group’s web sites allow users to search a database of products and providers and, depending on availability, purchase online through its web store or be directed to other University or vendor sources.

• Information: software.stanford.edu (search portal)
• Information and order: softwarelicensing.stanford.edu (group page and online store)

Stanford Network Access Control (SUNAC)

The Stanford University Network Access Control (SUNAC) service permits organizations to grant remote access to protected resources which are located behind ITS-managed Firewalls based upon an individual’s SUNet ID. This service incorporates VPN, Workgroup Manager, and Firewall services to create increased IT Security for Stanford’s ever-increasing mobile work force. SUNAC aligns with Stanford’s Work Anywhere program as it creates a more standardized approach for addressing the security needs of clients who require remote connectivity.

• Information: services.stanford.edu/sunac

StanfordWhat Stanford Network Search

StanfordWhat is a web application that allows anyone with a SUNet ID to look up information about devices (computers, routers, etc.) and subnets on SUNet, the Stanford University Network.

• Information: stanfordwhat.stanford.edu

Storage

IT Services provides data storage services that meet Stanford’s needs at all levels — individual, departmental, and institution-wide (enterprise). To start with, a standard allocation of AFS storage space is provided at no charge to all full-service SUNet ID account holders. Building from there are three tiers of fee based storage, each priced per gigabyte for maximum flexibility. Solutions range from high throughput and highly-available storage for production databases, to low-cost storage for web content, text files, images, computer programs, and other shared or archived data.

• Information: services.stanford.edu/storage

Training

The IT Services Technology Training web site includes a current list of instructor-led and online IT training opportunities offered by IT Services.

• Information: onlinetraining.stanford.edu
• Information: techtraining.stanford.edu/courses.html
• Order: Axess

UNIX/Linux System Administration

IT Services plans, manages, and operates development and production servers in Stanford data centers.

• Order: This service must be ordered by a Department Contact with access to OrderIT
• Rates: datarates.stanford.edu

Virtualization: Managed Virtual Server

Managed Virtual Server is a fee-based service available to Stanford departments as an alternative to hosting & managing dedicated, physical server equipment. Virtualization technology allows multiple virtual servers to be hosted independently on a single physical server. This service is currently available only for “non-restricted” data (as defined by the Information Security Office).

• Information: services.stanford.edu/virtualservers/
• Rates: datarates.stanford.edu
• Order: This service must be ordered by a Department Contact with access to OrderIT

Windows at Stanford

The Windows environment at Stanford is supported in a variety of ways. There are two different web sites that provide information and links to support resources:

• Information: windows.stanford.edu
• Information: windows.stanford.edu/Stanford/Services/Winsystems.html
• Order: This service must be ordered by a Department Contact with access to OrderIT
• Rates: datarates.stanford.edu