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Browse, search, and order services (Communications)

Tailor a list to my primary affiliation or role. Requires SUNet ID and Password. [what's this?]

ACD Automated Call Distribution

ACD is the call management/queuing technology that distributes incoming calls in the order of arrival to the first available agent. The system answers each call immediately and, if necessary, holds it in a queue until it can be directed to the next available call center agent. Properly managing calls can be key in providing excellent customer service and the ACD system provides you the tools you need to efficiently manage incoming calls.

• Information: services.stanford.edu/telephone/department/acd/
• Order: This service must be ordered by a Department Contact with access to OrderIT
• Rates: services.stanford.edu/telephone/department/acd/#rates

Bible Sheets (CNSCAD)

Bible sheets are mechanical drawings of campus communication and conduit systems that allow Department IT Contacts, as well as Facilities Project Managers, to communications wall outlets, closets, and cables. Bible Sheets are viewable online via CNSCAD, a tool provided by IT Services. For security reasons, use of this tool is restricted to University employees.

• Request and Information: cnscad.stanford.edu

Cable TV: Academic

ATV is Stanford’s academic cable TV service, provided by IT Services in classrooms, conference rooms, and offices. Offerings include Stanford-specific programming designed to enrich the academic experience, as well as a variety of educational and entertainment programming. For special events, IT Services can provide satellite downlink services at most campus locations to bring a live feed for group viewing. You can choose from among four levels of service.

• Information and rates: atv.stanford.edu
• Order: This service must be ordered by a Department Contact with access to OrderIT

Cable TV: Student Residential

STV is an optional, University-operated cable television service that adds a layer of entertainment, sports, news, and cultural programming to the educational channels that are provided free of charge in all student rooms and residential lounges. STV requires a paid subscription.

• Information: stv.stanford.edu
• Rates: stv.stanford.edu/rates/
• Order: This service can be ordered by students via the My IT Services section of the Axess web site.

Calendar

Stanford’s university-wide calendar system provides an online personal agenda and the ability to schedule meetings and events with other users. Stanford Calendar is accessible via the web, integrating Webmail, Address Book, and Contacts in a single page. Stanford Calendar is provided free of charge to faculty, staff, and students. A SUNet ID is required for access.

• Information: calendar.stanford.edu
• Launch: webcal.stanford.edu

Card Services

The Stanford ID Card serves as an identification card, an electronic key, and a debit card, allowing you to enter and access secured facilities, exercise privileges to which you are entitled, and make purchases against funds deposited in a StanfordCardPlan account. The Stanford ID Card is supported by IT Services' Campus Card systems.

• Information: campuscard.stanford.edu
• Order: helpsu.stanford.edu/helpsu.cgi?pcat=Campus%20Card
• Rates: campuscard.stanford.edu/cardrates.html

Cellular Phones for Personal Use

Discounted cell phone plans are available to all Stanford affiliates through a special Stanford-AT&T Sponsorship Program negotiated by the University.

• Information: services.stanford.edu/wirelessdevice/cellular/personaluse.html
• Order: Ordering Instructions

Cellular Phones for University Business

Stanford contracts with AT&T and Sprint to provide cellular phone services for faculty and staff professional needs. University and Hospital departments can order online and charge services to their department account. For personal purchases, faculty and staff are eligible for discounts via the Corporate Family Plan.

• Information: services.stanford.edu/wirelessdevice/cellular/
• Order: Ordering Instructions

Classrooms with Technology Enhancements

Many classrooms across the Stanford campus are equipped for multimedia presentations and technology instruction.

• Information: courses.stanford.edu/topic-learningspaces.html
• Information: academiccomputing.stanford.edu/rooms/
• Information: techtraining.stanford.edu/rental/
• Information: wallenberg.stanford.edu/teachresources/reserveteaching.html
• Information: registrar.stanford.edu/faculty/classrooms/enhanced_classrooms.htm?id=1
• Request: www.stanford.edu/services/techtraining/rental/rental_form.html

Collaboration Tools

The Collaboration Tools Installer provides an easy way for Stanford groups and departments to activate one or more unique instances of the Drupal (content management), MediaWiki (wiki), or WordPress (blog) in their AFS web space. While the group or department “owner” must handle all content and user account management/support, IT Services makes sure that back-end application code and official Stanford look-and-feel components are kept functional, infrastructure-integrated, and up-to-date.

• Information: web.stanford.edu/drupal
• Information: web.stanford.edu/mediawiki
• Activate: tools.stanford.edu/cgi-bin/cgi-install
• Information: web.stanford.edu/wordpress

Directory Services (OpenLDAP)

Stanford uses OpenLDAP (Lightweight Directory Access Protocol) software to enable the searching and browsing of directory information in its central information systems. Without the Directory Services, web-based systems like Stanford.You and Axess would be unable to connect Stanford users to their personal or group information.

• Information: services.stanford.edu/directory

Discussion Groups for Courses (Online)

Two options are available for hosting and managing online discussions for Stanford courses: CourseForum and Stanford (Usenet) Newsgroups.

• Information: courses.stanford.edu/topic-discussion.html

DSL for Faculty/Staff

Remote SUNet Access over DSL provides a high-speed network connection and Stanford IP address to a faculty or staff member's home or off-campus location. The connection is comparable in performance and ease-of-setup to the one in the subscriber's Stanford office. DSL subscriptions are available only to faculty and staff and must be requested and paid for by the subscriber's department, at the department's discretion.

• Information: services.stanford.edu/dsl/
• Order: This service must be ordered by a Department Contact with access to OrderIT

ECP Enhanced Call Processing

With Enhanced Call Processing (ECP), you can allow your callers to dial one number and be offered a menu with programmable options. ECP is a Stanford voice mail system add-on available to University, Hospital, and Clinic departments, as well as individual faculty and staff.

• Rates and Information: services.stanford.edu/voicemail/department/ecp.html
• Order: This service must be ordered by a Department Contact with access to OrderIT

Email

The email.stanford.edu web site provides all you need to know about the free @Stanford email account included with every regular full service SUNetID. Among the topics covered are how to obtain and set up Stanford-supported email applications, how to set your vacation (autoreply) message, how to fight viruses and spam, how to create and manage mailing lists, and how to use your @Stanford email account when youre off-campus. The site also links to resources for system administrators hosting local email services.

• Information: email.stanford.edu
• Request: Restore Email
• Request: Recover Email Headers
• Request: Email Status
• Request: Departmental Email Account
• Request: Departmental Email Account access control list editor
• Request: SUNet ID (campus email account)
• Request: SUNet ID Password Reset (self-service)
• Request: Set a vacation message (auto-reply)

Essential Stanford Software ESS

Essential Stanford Software is a suite of applications, from anti-virus to web browsers, provided free of charge to faculty, staff, and students via the Web or CD-ROM.

• Information: ess.stanford.edu

Firewalls - Administrative and Custom

The Administrative Firewall service provides a firewall infrastructure for servers residing in IT Services-supported data centers (typically hosting University mission-critical data). For a fee, IT Services also provides custom firewalls and firewall topologies tailored to meet localized security needs, from single servers to complex, multiple VLAN network environments.

• Information: firewall.stanford.edu
• Rates: datarates.stanford.edu

Firewalls - Departmental (Project)

The centrally-funded Stanford Departmental Firewalls Project will define eight operational zones (OZ) within Stanford’s backbone network, each with redundant routers, switches and firewalls. Each OZ firewall can be partitioned into multiple virtual firewalls or "security zones," allowing individual networks to have unique security policies.

• Information: firewall.stanford.edu

HelpSU (Stanford Help Request System)

The helpsu.stanford.edu web site is Stanford’s central online help request form used for various (mostly IT) services. The system behind the HelpSU form front-end allows schools, departments, and central offices to track user service requests. Other support groups at Stanford also use HelpSU for tracking their work. The software currently used for the HelpSU system is Remedy Help Desk.

• Launch: Submit a HelpSU Request
• Information: HelpSU for Consultants

Internet2

Stanford University is one of over 200 member universities leading the Internet2 project. In cooperation with research leaders in industry and government, the Internet2 universities are developing advanced, high-speed networks and a new generation of research and teaching applications that will exploit greatly expanded network capabilities. Access to Internet2 is provided automatically whenever a user at one Internet2 site addresses a resource at another Internet2 site.

• Information: internet2.stanford.edu

iPass

Stanford has contracted with iPass to provide fee-based, remote connectivity service with access to wireless hotspots, wired broadband, and dial-up. Using a client interface on your Windows or Macintosh PC, iPass consolidates Internet service providers into a single global virtual network. iPass can auto-detect Wi-Fi networks and auto-configure your Wi-Fi network interface card, and also supports both home and Stanford wireless networking. Note: iPass is available for Stanford faculty and staff only; it is not available for students.

• Information: ipass.stanford.edu

IT Help Desk

The Stanford IT Help Desk is the University's central support service for IT, especially in the areas of systems trouble, network connectivity, and the use of supported desktop applications (Essential Stanford Software). The Help Desk teams provide two stages of support to faculty, staff, and students: an attempt to resolve problems or answer questions within ten minutes or, if quick resolution is not appropriate or achievable, assignment to a consultant for in-depth assistance.

• Information: helpsu.stanford.edu
• Information: answers.stanford.edu

IT Services Course Support

For every class taught at Stanford, faculty members and TAs are entitled to a suite of centrally-hosted online services (previously called Leland Course Support) that have become an indispensable part of University-level instruction: web site space and templates, an email mailing list, a newsgroup for online discussions, and a central location on the campus network for sharing and storing documents and other data. There is no charge for these services and they are easy to request, via a single online form.

• Request and Information: its-course-support.stanford.edu

LNA Guide

The LNA Guide web site defines policies and procedures for LNAs and provides a set of technical documents about SUNet, NetDB, and network support tasks.

• Information: www.stanford.edu/group/networking/lnaguide/

LNA Local Network Administrator

If you are a faculty or staff member in a University department outside the Medical Center (where local network support is provided centrally), your LNA is a member of your staff who is available to provide a network address for your computer and any help you may need with network hardware and software. LNAs, in turn, receive the support and assistance they need from IT Services network operations consultants. (If you are a student living on-campus, network support is provided by an RCC Resident Computer Coordinator. See separate listing.)

• Information: www.stanford.edu/group/networking/dist/sunet.reports/LNA.html
• Information: www.stanford.edu/group/networking/dist/sunet.reports/netops.html

Load Balancer

Load Balancer provides an extra measure of stability and redundancy for departments using the IT Services Firewall service. The service offers clients the ability to remove servers from pools for maintenance without affecting the availability of a service, distribute inbound traffic across multiple back-end destinations, and act as a proxy from the Internet to local private addresses.

• Information: loadbalancing.stanford.edu
• Information: firewall.stanford.edu
• Order: This service must be ordered by a Department Contact with access to OrderIT

My IT Services Site

The My IT Services Site, linked from Axess, allows students to place orders for telephone and cable TV service, review current subscribed services, view and print monthly statements, print a payment coupon, and use a look-up tool that estimates the cost of a long distance call based on the location being called.

• Information: myitserviceshelp.stanford.edu
• Launch: axess.stanford.edu

Net-to-Jack Service

The net-to-jack support model has been superseded by the Net-to-Switch service.

Net-to-Switch Service

For academic and administrative departments that adopt the Net-to-Switch model, IT Services provides highly reliable network equipment and centralized, expert monitoring and support at a cost-effective price. While IT Services is responsible for everything from infrastructure planning to quick-response troubleshooting, the department’s Local Network Administrator (LNA) maintains control of active port patching in the network closet.

• Information: net2switch.stanford.edu
• Order: This service must be ordered by a Department Contact with access to OrderIT

NetDB

NetDB is a database tool used primarily by LNAs (local network administrators) and IT Services staff to assign and manage IP addresses for computers and printers.

• Information: www.stanford.edu/services/netdb/

Network Connections

The Network Connections page on the Stanford web site provides general information for students, faculty, and staff about how to connect to SUNet (the Stanford University network) and the Internet from on-campus and off-campus, as well as links to configuration instructions and networking resources.

• Information: computing.stanford.edu/campus_network.html
• Order: helpsu.stanford.edu

OrderIT - Web Tool for Department IT Ordering & Billing

The OrderIT Site is a web-based tool available for authorized users in schools and departments to view monthly IT Services statements, request services, and view online service information. (Formerly called the IT Services Site.)

• Information: orderithelp.stanford.edu
• Launch: orderit.stanford.edu

Paging Services (Medical Center)

The Stanford Paging System is available to faculty, staff, and students affiliated with the Stanford Medical Center. Services supported by the system include SmartPage: a web-based tool for sending pages and looking up pager IDs.

• Order: services.stanford.edu/paging/
• Launch: smartpage.stanford.edu
• Rates and Information: services.stanford.edu/paging/

Services from Other IT Providers (computing.stanford.edu)

Many of Stanford’s campus-wide computing and technology services are provided by organizations other than IT Services. In some cases, IT Services may be a partner in supporting or maintaining a service, but another organization really owns the service or takes care of delivering it to the community. The University Libraries’ Academic Computing and Residential Computing departments, for example, provide a wide range of services directed toward the needs of faculty, students, and researchers. Meanwhile, many of the online tools for the University’s business activities are maintained and supported by the Administrative Systems department (which is, like IT Services, part of the Business Affairs organization). And there are still other important services offered to Stanford affiliates by a number of other organizations. Because IT Services provides the technological foundation and underpinnings for so many of these campus-wide services, we are working to expand this online catalog during 2008 to enable searching for services from all providers. Until that time, you can find information on the University’s main Computing and Communication pages (computing.stanford.edu).

• Information: computing.stanford.edu
• Information: Stanford IT Support Organizations

SmartPage

SmartPage is a web-based tool that allows faculty, staff, and students affiliated with Stanford Medical Center to use paging services via the web, including sending pages and looking up pager IDs.

• Information: services.stanford.edu/paging/
• Launch: smartpage.stanford.edu

SpectraLink Pocket Phones (Medical Center)

The SpectraLink Pocket Telephone (PT) system plays an important role in the Hospital/Medical Center setting, where cell phone use is not allowed. The PT functions as a mobile desk phone, allowing Medical Center personnel to place and receive calls on their Stanford line while away from their desk.

• Information: services.stanford.edu/wirelessdevice/pocket/
• Order: This service must be ordered by a Department Contact with access to OrderIT

Stanford Instant Messaging

Stanford Instant Messaging (Stanford IM) is a centrally-funded service provided free-of-charge to the Stanford community. Stanford IM runs on a secure Stanford server and network and takes advantage of Kerberos-based authentication and SSL encryption. The service helps University staff to communicate securely about University business with their co-workers.

• Information: services.stanford.edu/instantmessaging

Stanford Network Access Control (SUNAC)

The Stanford University Network Access Control (SUNAC) service permits organizations to grant remote access to protected resources which are located behind ITS-managed Firewalls based upon an individual’s SUNet ID. This service incorporates VPN, Workgroup Manager, and Firewall services to create increased IT Security for Stanford’s ever-increasing mobile work force. SUNAC aligns with Stanford’s Work Anywhere program as it creates a more standardized approach for addressing the security needs of clients who require remote connectivity.

• Information: services.stanford.edu/sunac

Stanford Network Self-Registration

Stanford Network Self-Registration combines a web-based self-registration application and a “health check” tool to be run on the registering computer. Self-Registration is available only where a department has chosen to “opt-in” to the service. While making the process of network registration easier, its use can also improve desktop security and network records accuracy. To find out if Self-Registration is available in your department, contact your Local Network Administrator (LNA).

• Information: selfreg-info.stanford.edu

StanfordWhat Stanford Network Search

StanfordWhat is a web application that allows anyone with a SUNet ID to look up information about devices (computers, routers, etc.) and subnets on SUNet, the Stanford University Network.

• Information: stanfordwhat.stanford.edu

StanfordWho Stanford Person Search

StanfordWho is the online directory of Stanford students, faculty, staff, and affiliates. The application supports a public view and a Stanford-only (authenticated) view. Anyone with an active SUNet ID can be listed in the directory, control their privacy, and update their contact information in StanfordYou. Future plans for StanfordWho include the ability to search for organizations (schools, departments, clubs) and view their memberships.

• Information: stanfordwho.stanford.edu

SUNet The Stanford University Network

SUNet consists of local networks within buildings and a backbone network that connects the local networks to each other and to networks off-campus. In all campus buildings, IT Services provides and supports the data communication infrastructure. In academic and administrative buildings, IT Services provides training and support to approximately 400 local network administrators (LNAs) and offers local network support for a fee (see Net-to-Jack Service). In student residences, the Residential Computing group within SULAIR supports students in their use of network services.

• Information: networking.stanford.edu

Technology Support for Courses (web site)

Technology Support for Courses is Stanford’s link-gateway to the rich array of services that support teaching and learning. An introduction to the essentials is also available, tailored to the needs of instructors new to Stanford.

• Information: courses.stanford.edu

Telephones & Voice Messaging for Faculty and Staff

The Stanford telephone system accommodates more than 43,000 lines serving the core campus. For University and Hospital/Clinic departments, IT Services provides a wide range of business telephone services, from calling cards and 800 toll free numbers to advanced call routing and voice mail systems.

• Information: departmentphone.stanford.edu
• Order: This service must be ordered by a Department Contact with access to OrderIT
• Rates: departmentphone.stanford.edu/rates

Telephones for Student Residents

For a quarterly “telecommunications fee,” Stanford provides phone service — including the telephone itself — in every student room or apartment.

• Information: studentphone.stanford.edu
• Order: axess.stanford.edu
• Rates: studentphone.stanford.edu/rates

Telephones, Cable TV, & Internet for Stanford West & Welch Road Residents

Information about residential service packages.

• Order and Information: services.stanford.edu/stanfordwest/
• Rates: services.stanford.edu/stanfordwest/rates

Training

The IT Services Technology Training web site includes a current list of instructor-led and online IT training opportunities offered by IT Services.

• Information: onlinetraining.stanford.edu
• Information: techtraining.stanford.edu/courses.html
• Order: Axess

Usenet Newsgroups

Usenet is a computerized message system that spans the globe. Similar to a computerized bulletin board but much larger in scope, Usenet has thousands of discussion areas, known as newsgroups, about everything from computers to politics to recipes. Thousands of articles are exchanged every day. Newsgroups that begin with su are used by Stanford student, staff, and faculty organizations to exchange information and opinions about university-related matters.

• Information: services.stanford.edu/usenet/

Virtual Host Service

The Stanford Virtual Host Service lets you replace a long, unwieldy URL with one that is shorter and/or more descriptive of your web site content. These virtual URLs, also called vanity URLs, help people remember how to get to your web site and make it easier for them to type its URL into their browser.

• Information: virtualhosting.stanford.edu
• Request: tools.stanford.edu/cgi-bin/vhost-request

VPN Virtual Private Network

Stanfords VPN service allows any Stanford affiliate to connect to SUNet remotely from any available network connection almost anywhere in the world: including from home, from many hotels, and even from within some company networks.

• Information: vpn.stanford.edu

WebEx

WebEx is a commercial software product with an easy-to-use interface that allows colleagues to meet online to discuss work and share files and applications in real-time. WebEx services include online meetings, web conferencing, video conferencing services, and remote PC desktop access. WebEx host software runs on Windows, MacOSX, Linux, and Sun Solaris and is available from Software Licensing to Stanford faculty, staff, and students — at a specially-negotiated monthly rate.

• Information: services.stanford.edu/webex/
• Order: softwarelicensing.stanford.edu/webex/

Webmail

The Stanford Webmail service allows you access your email on the web from multiple locations, whether you are traveling or just want to check your email without being tied to a desktop computer. The Webmail service uses a combination of open source and open standard technologies based on the Apache Web Server and the IMP Webmail Client.

• Information: services.stanford.edu/webmail/
• Launch: webmail.stanford.edu

Windows at Stanford

The Windows environment at Stanford is supported in a variety of ways. There are two different web sites that provide information and links to support resources:

• Information: windows.stanford.edu
• Information: windows.stanford.edu/Stanford/Services/Winsystems.html
• Order: This service must be ordered by a Department Contact with access to OrderIT
• Rates: datarates.stanford.edu

Wireless Network and Services

Wireless networking allows Stanford faculty, staff, students, and sponsored visitors to access SUNet resources securely from locations where wiring is not available.

• Information: wirelessnet.stanford.edu
• Information: Wireless in the Residences
• Information: Managed Services for Departments
• Request: wirelessguest.stanford.edu