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ACD Automated Call Distribution

ACD is the call management/queuing technology that distributes incoming calls in the order of arrival to the first available agent. The system answers each call immediately and, if necessary, holds it in a queue until it can be directed to the next available call center agent. Properly managing calls can be key in providing excellent customer service and the ACD system provides you the tools you need to efficiently manage incoming calls.

Information: services.stanford.edu/telephone/department/acd/
Order: This service must be ordered by a Department Contact with access to OrderIT
Rates: services.stanford.edu/telephone/department/acd/#rates

AFS Andrew File System

AFS is a distributed file system that enables cooperating hosts (clients and servers) to efficiently share file system resources across local and wide area networks. At Stanford, IT Services uses AFS to provide and maintain a campus-wide file system distributed among fifteen servers and three terabytes of usable disk space, which is backed up nightly. This stable, distributed system is where the University's main web site and linked files are hosted.

Information: services.stanford.edu/afs/

AFS Disk Space/Storage

When you get a full service SUNet ID, you get a Stanford UNIX account that comes with 200MB of AFS disk space for storing web pages, text files, computer programs, and other forms of electronic information. This space is also referred to as disk quota or sometimes just quota. IT Services provides online forms for requesting additional space allocations or the larger Research Disk Space service, which utilizes non-AFS resources for massive storage needs.

Information: services.stanford.edu/disk-space/
Request: AFS Quota Request
Request: AFS Group Request

Apple at Stanford Web Site

Apple at Stanford is a web site where Stanford students, faculty, and staff can find links to purchasing deals, hardware/software information, system and security news, and support resources and documents. IT Services, Residential Computing, the Purchasing Office, the Stanford Bookstore, and Apple Inc. all contribute to this overview and access-point to "all things Apple."

Order and Information: apple.stanford.edu

Backup and Recovery for Desktops

IT Services provides data backup and recovery services for desktop machines. Your local IT support staff or an IT Services consultant (for a fee) will install and configure the client software on your computer. Once configured, the software will automatically back up your system at a specified time each workday. If you accidentally overwrite or delete a file, you can recover it yourself using the client software. File recovery is available 24 hours a day, seven days a week.

Information: backup.stanford.edu
Order: helpsu.stanford.edu/helpsu.cgi?pcat=BaRS
Rates: datarates.stanford.edu

Backup and Recovery for Servers

IT Services provides data backup and recovery services for servers.

Order: This service must be ordered by a Department Contact with access to OrderIT
Rates: datarates.stanford.edu

Bible Sheets (CNSCAD)

Bible sheets are mechanical drawings of campus communication and conduit systems that allow Department IT Contacts, as well as Facilities Project Managers, to communications wall outlets, closets, and cables. Bible Sheets are viewable online via CNSCAD, a tool provided by IT Services. For security reasons, use of this tool is restricted to University employees.

Request and Information: cnscad.stanford.edu

Big Fix Patch Management

BigFix Enterprise Suite is an operating system patch management service that allows system administrators to manage the testing and distribution of critical security updates.

Information: services.stanford.edu/bigfix/

Blog Software

A blog, or web log, is a frequently-updated web site arranged chronologically. Stanford provides licensed copies of Movable Type, a blog management application, to Stanford departments and community members. IT Services accommodates Movable Types installation in assigned AFS spaces where CGI Service is enabled. Movable Type offers extensible architecture, management tools, and the ability to create multiple static or dynamic sites, whether for blogging or general web site creation and maintenance.

Information: services.stanford.edu/softwarelic/mt/index.html
Order: softwarelicensing.stanford.edu/mt/order/

Cable TV: Academic

ATV is Stanford’s academic cable TV service, provided by IT Services in classrooms, conference rooms, and offices. Offerings include Stanford-specific programming designed to enrich the academic experience, as well as a variety of educational and entertainment programming. For special events, IT Services can provide satellite downlink services at most campus locations to bring a live feed for group viewing. You can choose from among four levels of service.

Information and rates: atv.stanford.edu
Order: This service must be ordered by a Department Contact with access to OrderIT

Cable TV: Student Residential

STV is an optional, University-operated cable television service that adds a layer of entertainment, sports, news, and cultural programming to the educational channels that are provided free of charge in all student rooms and residential lounges. STV requires a paid subscription.

Information: stv.stanford.edu
Rates: stv.stanford.edu/rates/
Order: This service can be ordered by students via the My IT Services section of the Axess web site.

Card Services

The Stanford ID Card serves as an identification card, an electronic key, and a debit card, allowing you to enter and access secured facilities, exercise privileges to which you are entitled, and make purchases against funds deposited in a StanfordCardPlan account. The Stanford ID Card is supported by IT Services' Campus Card systems.

Information: campuscard.stanford.edu
Order: helpsu.stanford.edu/helpsu.cgi?pcat=Campus%20Card
Rates: campuscard.stanford.edu/cardrates.html

Cellular Phones for Personal Use

Discounted cell phone plans are available to all Stanford affiliates through a special Stanford-AT&T Sponsorship Program negotiated by the University.

Information: services.stanford.edu/wirelessdevice/cellular/personaluse.html
Order: Ordering Instructions

Cellular Phones for University Business

Stanford contracts with AT&T to provide cellular phone services for faculty and staff professional needs. University and Hospital departments can order online and charge services to their department account. For personal purchases, faculty and staff are eligible for discounts via the Corporate Family Plan.

Information: services.stanford.edu/wirelessdevice/cellular/
Order: Ordering Instructions

CGI Services

The Stanford CGI (Common Gateway Interface) Service enables users to run programs on the web server to provide dynamic content, collect user input, and offer services otherwise unavailable on the normal Stanford Web service. CGI is available, by request, to any user, group, or department with assigned AFS space.

Information: cgi.stanford.edu
Activate: Personal CGI Account

CHaMP Campus Hardware Maintenance Program

CHaMP, managed by IT Services, has established a centralized maintenance contract with several vendors to provide support services at a reasonable cost to the campus community. The CHaMP Program manages the administrative end of the maintenance contracts while vendors provide the on-site service. Departments and labs pay a flat monthly rate for their covered hardware, and when a covered piece of equipment requires service, participants call the vendor directly to arrange a service call.

Information: services.stanford.edu/champ/
Request: helpsu.stanford.edu/helpsu.cgi?pcat=CHaMP

Change Management System

The Change Management System provides a mechanism for the creation, approval, scheduling, and notification of change requests related to IT systems hardware and software at Stanford. Managed by IT Services, the system is used by numerous campus IT providers to ensure that standardized methods and techniques are implemented for efficient and prompt handling of IT changes to minimize the likelihood of disruption, unauthorized alterations, and errors.

Information: changemanagement.stanford.edu/

Classrooms with Technology Enhancements

Many classrooms across the Stanford campus are equipped for multimedia presentations and technology instruction.

Information: courses.stanford.edu/topic-learningspaces.html
Information: academiccomputing.stanford.edu/rooms/
Information: techtraining.stanford.edu/rental/
Information: wallenberg.stanford.edu/teachresources/reserveteaching.html
Information: registrar.stanford.edu/faculty/classrooms/enhanced_classrooms.htm?id=1
Request: www.stanford.edu/services/techtraining/rental/rental_form.html

Consulting

SULAIR’s Academic Computing department and Business Affairs’ IT Services department both provide a range of custom-tailored consulting services. Academic Computing’s Academic Technology Specialists provide faculty and staff with department level consulting in the effective uses of information technology for education. Academic Computing’s Consulting and Multimedia Services group (CAMS) is a media resource and service center that consolidates faculty, student and staff consulting on the second floor of Meyer Library. A number of groups within IT Services’ Client Support help faculty and staff to identify unmet needs and assist them in the delivery of proposed solutions. Other services include personalized IT orientations for new faculty, coordination of Stanford’s annual IT Open House and facility design for construction projects. Social Science Data and Software (SSDS) is a group within SULAIR that provides services and support to Stanford faculty, staff and students in the acquisition of social science data and the selection and use of statistical and qualitative data analysis software.

Information: academiccomputing.stanford.edu/atsp
Information: academiccomputing.stanford.edu/cams
Information: ssds.stanford.edu

Contract Support: Computer Resource Consulting

IT Services Computer Resource Consulting (CRC) provides for-fee computer support to Stanford schools, departments and institutions. CRC offers clients the time- and cost-saving advantages of having their own departmental IT support without having to manage IT staff themselves.

Information and rates: services.stanford.edu/contract-support
Order: Contact CRC Director Shirley Hodges

Database Services

IT Services provides consulting and assistance with databases and database vendors, as well as hosting and support. For information, please submit a consulting request to the Stanford IT Help Desk.

Rates: datarates.stanford.edu
Order: This service must be ordered by a Department Contact with access to OrderIT

Dell Purchase Program

Stanford has negotiated a partnership with Dell to supply desktop and laptop bundles at specially discounted prices to faculty and staff making purchases of Stanford-owned equipment or to students, faculty, and staff for personal purchases. If the bundles don't suit your needs, you can still get special, low Stanford pricing when ordering from the full Dell catalog using the online stores linked from the purchase program web site.

Order and Information: dell.stanford.edu

Directory Services (OpenLDAP)

Stanford uses OpenLDAP (Lightweight Directory Access Protocol) software to enable the searching and browsing of directory information in its central information systems. Without the Directory Services, web-based systems like Stanford.You and Axess would be unable to connect Stanford users to their personal or group information.

Information: services.stanford.edu/directory

Discussion Groups for Courses (Online)

Two options are available for hosting and managing online discussions for Stanford courses: CourseForum and Stanford (Usenet) Newsgroups.

Information: courses.stanford.edu/topic-discussion.html

DSL for Faculty/Staff

Remote SUNet Access over DSL provides a high-speed network connection and Stanford IP address to a faculty or staff member's home or off-campus location. The connection is comparable in performance and ease-of-setup to the one in the subscriber's Stanford office. DSL subscriptions are available only to faculty and staff and must be requested and paid for by the subscriber's department, at the department's discretion.

Information: services.stanford.edu/dsl/
Order: This service must be ordered by a Department Contact with access to OrderIT

ECP Enhanced Call Processing

With Enhanced Call Processing (ECP), you can allow your callers to dial one number and be offered a menu with programmable options. ECP is a Stanford voice mail system add-on available to University, Hospital, and Clinic departments, as well as individual faculty and staff.

Rates and Information: services.stanford.edu/voicemail/department/ecp.html
Order: This service must be ordered by a Department Contact with access to OrderIT

Email

The email.stanford.edu web site provides all you need to know about the free @Stanford email account included with every regular full service SUNetID. Among the topics covered are how to obtain and set up Stanford-supported email applications, how to set your vacation (autoreply) message, how to fight viruses and spam, how to create and manage mailing lists, and how to use your @Stanford email account when youre off-campus. The site also links to resources for system administrators hosting local email services.

Information: email.stanford.edu
Request: Restore Email
Request: Recover Email Headers
Request: Email Status
Request: Departmental Email Account
Request: Departmental Email Account access control list editor
Request: SUNet ID (campus email account)
Request: SUNet ID Password Reset (self-service)
Request: Set a vacation message (auto-reply)

Essential Stanford Software ESS

Essential Stanford Software is a suite of applications, from anti-virus to web browsers, provided free of charge to faculty, staff, and students via the Web or CD-ROM.

Information: ess.stanford.edu

Firewalls - Administrative and Custom

The Administrative Firewall service provides a firewall infrastructure for servers residing in IT Services-supported data centers (typically hosting University mission-critical data). For a fee, IT Services also provides custom firewalls and firewall topologies tailored to meet localized security needs, from single servers to complex, multiple VLAN network environments.

Information: firewall.stanford.edu
Rates: datarates.stanford.edu

Firewalls - Departmental (Project)

The centrally-funded Stanford Departmental Firewalls Project will define eight operational zones (OZ) within Stanford’s backbone network, each with redundant routers, switches and firewalls. Each OZ firewall can be partitioned into multiple virtual firewalls or "security zones," allowing individual networks to have unique security policies.

Information: firewall.stanford.edu

HelpSU (Stanford Help Request System)

The helpsu.stanford.edu web site is Stanford’s central online help request form used for various (mostly IT) services. The system behind the HelpSU form front-end allows schools, departments, and central offices to track user service requests. Other support groups at Stanford also use HelpSU for tracking their work. The software currently used for the HelpSU system is Remedy Help Desk.

IMAP Email

IMAP is a service that stores all of your email on a central IT Services managed server, giving you access to all of your messages, old and new, at work, at home, or anywhere a web browser is available. You can use IMAP with your favorite email program by making some basic changes to the program. With some limitations and additional cost, IMAP can support group accounts that allow multiple users to access the email in a single mailbox, each using his or her own SUNet ID and password.

Information: imap.stanford.edu

Internet2

Stanford University is one of over 200 member universities leading the Internet2 project. In cooperation with research leaders in industry and government, the Internet2 universities are developing advanced, high-speed networks and a new generation of research and teaching applications that will exploit greatly expanded network capabilities. Access to Internet2 is provided automatically whenever a user at one Internet2 site addresses a resource at another Internet2 site.

Information: internet2.stanford.edu

iPass

Stanford has contracted with iPass to provide fee-based, remote connectivity service with access to wireless hotspots, wired broadband, and dial-up. Using a client interface on your Windows or Macintosh PC, iPass consolidates Internet service providers into a single global virtual network. iPass can auto-detect Wi-Fi networks and auto-configure your Wi-Fi network interface card, and also supports both home and Stanford wireless networking. Note: iPass is available for Stanford faculty and staff only; it is not available for students.

Information: ipass.stanford.edu

IT Help Desk

The Stanford IT Help Desk is the University's central support service for IT, especially in the areas of systems trouble, network connectivity, and the use of supported desktop applications (Essential Stanford Software). The Help Desk teams provide two stages of support to faculty, staff, and students: an attempt to resolve problems or answer questions within ten minutes or, if quick resolution is not appropriate or achievable, assignment to a consultant for in-depth assistance.

Information: helpsu.stanford.edu
Information: Computing Self-Help Site

IT Open House

Co-sponsored by IT Services and CWA, this annual fall quarter event is designed especially for faculty and staff but also draws a number of students. Representatives from about 30 campus-wide technology service groups reserve booth space to meet attendees, answer their questions, and distribute literature, samples, and souvenirs.

Information: itopenhouse.stanford.edu

IT Services Course Support

For every class taught at Stanford, faculty members and TAs are entitled to a suite of centrally-hosted online services (previously called Leland Course Support) that have become an indispensable part of University-level instruction: web site space and templates, an email mailing list, a newsgroup for online discussions, and a central location on the campus network for sharing and storing documents and other data. There is no charge for these services and they are easy to request, via a single online form.

Request and Information: its-course-support.stanford.edu

Kerberos

Kerberos is the heart of Stanford’s campus-wide network security infrastructure and is integral to the authentication services provided by components of Essential Stanford Software (esp. Stanford Desktop Tools) and by Stanford WebAuth.

Information: services.stanford.edu/kerberos/

Licensed Software

The IT Services Software Licensing group negotiates and manages software licensing University-wide. The groups web site provides an extensive list of available software. If you don't find what you need on the list, staff will help you find the best alternative source.

Order and Information: softwarelicensing.stanford.edu

List Services

IT Services provides email distribution services that allow you to set up a mailing list addressed as listname@lists.stanford.edu. You can manage lists via a web-based tool that allows you to view your lists, request new lists, add/remove members, approve subscription requests, and change list properties.

Request and Information: lists.stanford.edu

LNA Guide

The LNA Guide web site defines policies and procedures for LNAs and provides a set of technical documents about SUNet, NetDB, and network support tasks.

Information: www.stanford.edu/group/networking/lnaguide/

LNA Local Network Administrator

If you are a faculty or staff member in a University department outside the Medical Center (where local network support is provided centrally), your LNA is a member of your staff who is available to provide a network address for your computer and any help you may need with network hardware and software. LNAs, in turn, receive the support and assistance they need from IT Services network operations consultants. (If you are a student living on-campus, network support is provided by an RCC Resident Computer Coordinator. See separate listing.)

Information: www.stanford.edu/group/networking/dist/sunet.reports/LNA.html
Information: www.stanford.edu/group/networking/dist/sunet.reports/netops.html

Long-Reach Ethernet

Long-Reach Ethernet (LRE) is a fee-based service that enables University departments to extend local area networks over existing, legacy wiring at distances up to 5,000 feet and speeds up to 10Mbps. LRE is only for on-campus users with existing campus building wiring; it does not extend to off-campus locations.

Information: services.stanford.edu/lre/
Order: This service must be ordered by a Department Contact with access to OrderIT

My IT Services Site

The My IT Services Site, linked from Axess, allows students to place orders for telephone and cable TV service, review current subscribed services, view and print monthly statements, print a payment coupon, and use a look-up tool that estimates the cost of a long distance call based on the location being called.

Information: myitserviceshelp.stanford.edu
Launch: axess.stanford.edu

MySQL Database Hosting

MySQL is the world’s most popular open source database management system, frequently used in combination with the PHP programming language to build dynamic, interactive Web sites. Stanford’s MySQL Database Hosting service, provided by IT Services, makes accounts and storage space available for Stanford departments and official University groups and services to develop and maintain their own MySQL databases and applications.

Information: services.stanford.edu/sql
Activate: MySQL Account Registration

Net-to-Jack Service

IT Services provides academic and administrative departments with highly reliable network equipment and centralized, expert monitoring and support at a cost-effective price. The net-to-jack model is not available for adoption today, but continues to be supported in some locations. Departments looking for internal and external network infrastructure support are directed now to the Net-to-Switch service.

Information: net2jack.stanford.edu
Information: net2switch.stanford.edu

Net-to-Switch Service

For academic and administrative departments that adopt the Net-to-Switch model, IT Services provides highly reliable network equipment and centralized, expert monitoring and support at a cost-effective price. While IT Services is responsible for everything from infrastructure planning to quick-response troubleshooting, the department’s Local Network Administrator (LNA) maintains control of active port patching in the network closet.

Information: net2switch.stanford.edu
Order: This service must be ordered by a Department Contact with access to OrderIT

NetDB

NetDB is a database tool used primarily by LNAs (local network administrators) and IT Services staff to assign and manage IP addresses for computers and printers.

Information: www.stanford.edu/group/networking/lnaguide/

Network Connections

The Network Connections page on the Stanford web site provides general information for students, faculty, and staff about how to connect to SUNet (the Stanford University network) and the Internet from on-campus and off-campus, as well as links to configuration instructions and networking resources.

Information: computing.stanford.edu/campus_network.html
Order: helpsu.stanford.edu

On-call Computer Consulting

IT Services On-call Services provides support for the desktop, server, network, hardware, and software needs of departments and faculty/staff individuals. On-call consultants deliver rapid response, informed expertise, and consistently high-quality technical solutions.

Information and rates: services.stanford.edu/oncall/
Order: helpsu.stanford.edu/

OpenAFS

IT Services packages OpenAFS client software for both Windows (XP/2000) and Macintosh (OS X). This software provides an alternative to SFTP clients like SecureFX (for Windows) and Fetch (for Macintosh) for users who frequently access files in AFS space.

Information: services.stanford.edu/openafs
Order: Download Open AFS for Mac and Windows

OrderIT - Web Tool for Department IT Ordering & Billing

The OrderIT Site is a web-based tool available for authorized users in schools and departments to view monthly IT Services statements, request services, and view online service information. (Formerly called the IT Services Site.)

Information: orderithelp.stanford.edu
Launch: orderit.stanford.edu

Paging Services (Medical Center)

The Stanford Paging System is available to faculty, staff, and students affiliated with the Stanford Medical Center. Services supported by the system include SmartPage: a web-based tool for sending pages and looking up pager IDs.

Order: services.stanford.edu/paging/
Launch: smartpage.stanford.edu
Rates and Information: services.stanford.edu/paging/

PDA Community Support at Stanford

IT Services hosts this web site, with its attached blog, as a venue for the campus IT support community to share knowledge and experience about various makes and models of PDAs and how they are used and supported at Stanford. (IT Services provides only limited support for PDAs and other handheld devices.) The site features a collection of instructions and other documents to help users set up their devices for use with things like the @stanford email system, Sundial, and Stanford's wireless network.

Information: pda.stanford.edu

Printing Resources

SULAIR and IT Services provide printing services for the Stanford community at public computing facilities and Tresidder Memorial Union, and in University residences for students. Printing equipment is networked and linked to your StanfordCardPlan account (see Card Services).

Information: unixcomputing.stanford.edu/lab-printing.html
Information: sulair.stanford.edu/services/printing_sunetid
Information: academiccomputing.stanford.edu/clusters/meyer_printing.html
Information: academiccomputing.stanford.edu/clusters/tresidder_printing.html
Information: rescomp.stanford.edu/student/services/printing/

Pubsw Software

The pubsw software tree contains over 500 free and site-licensed software packages installed in AFS for multiple versions of UNIX. It is available to any machine at Stanford running a supported version of UNIX and capable of mounting AFS.

Information: services.stanford.edu/pubsw/

Searching Stanford - Web Search

Google is Stanford University's official search engine. The Google appliance provides quick and useful search results, advanced search features (including searching for PDF, .doc, and .ppt files and displaying them as HTML), powerful search administration, and easy integration into web sites.

Information: google.stanford.edu
Launch: search.stanford.edu

Secure Email

The Secure Email service is designed for members of the Stanford community who plan to use email to transmit Protected Health Information (PHI) in accordance with the HIPAA guidelines. The most frequent use of this service will be from the Stanford School of Medicine.

Information: services.stanford.edu/secureemail/

Server Hosting

IT Services Server Hosting is a full hardware implementation service operated in University-managed computing facilities with Uninterrupted Power (UPS) and redundant, emergency chilled water systems. The service includes floor space planning, cabling, and receiving and installing hardware.

Rates: datarates.stanford.edu
Order: This service must be ordered by a Department Contact with access to OrderIT

Services from Other IT Providers (computing.stanford.edu)

Many of Stanford’s campus-wide computing and technology services are provided by organizations other than IT Services. In some cases, IT Services may be a partner in supporting or maintaining a service, but another organization really owns the service or takes care of delivering it to the community. The University Libraries’ Academic Computing and Residential Computing departments, for example, provide a wide range of services directed toward the needs of faculty, students, and researchers. Meanwhile, many of the online tools for the University’s business activities are maintained and supported by the Administrative Systems department (which is, like IT Services, part of the Business Affairs organization). And there are still other important services offered to Stanford affiliates by a number of other organizations. Because IT Services provides the technological foundation and underpinnings for so many of these campus-wide services, we are working to expand this online catalog during 2008 to enable searching for services from all providers. Until that time, you can find information on the University’s main Computing and Communication pages (computing.stanford.edu).

Information: computing.stanford.edu
Information: Stanford IT Support Organizations

SharePoint

SharePoint is an advanced service that offers you an integrated suite of tools for managing content that you want to make accessible on the Web. Common collaboration tools including wikis, blogs, and discussion forums are integrated with built-in web content and document management capabilities. In addition, SharePoint includes productivity tools such as event calendars, announcements, and task lists.

Information: services.stanford.edu/sharepoint/
Order: This service must be ordered by a Department Contact with access to OrderIT
Rates: datarates.stanford.edu

Shibboleth

Shibboleth is a federated authentication system that allows Stanford users to authenticate securely using their SUNetID to some services at non-Stanford sites. It also allows webservers at Stanford to authenticate users from some non-Stanford institutions using the users' local authentication credentials.

Information: services.stanford.edu/shibboleth

SmartPage

SmartPage is a web-based tool that allows faculty, staff, and students affiliated with Stanford Medical Center to use paging services via the web, including sending pages and looking up pager IDs.

Information: services.stanford.edu/paging/
Launch: smartpage.stanford.edu

Software

The Software Licensing group within IT Services serves as a clearinghouse of information for all software available on campus. The group’s web sites — including the Software at Stanford search portal — list software available on campus and how to obtain it, use it on campus computer clusters (e.g., centrally managed distributed UNIX systems and Library/ResComp Win/Mac clusters) and, if the software is not available on campus, how it can be obtained.

Information and order: software.stanford.edu
Information: softwarelicensing.stanford.edu

SpectraLink Pocket Phones (Medical Center)

The SpectraLink Pocket Telephone (PT) system plays an important role in the Hospital/Medical Center setting, where cell phone use is not allowed. The PT functions as a mobile desk phone, allowing Medical Center personnel to place and receive calls on their Stanford line while away from their desk.

Information: services.stanford.edu/wirelessdevice/pocket/
Order: This service must be ordered by a Department Contact with access to OrderIT

Stanford Answers (KnowledgeBase Service)

Stanford Answers is a centrally-hosted web knowledgebase service that provides members of the Stanford community with easy access to consulting solutions and self-help information. Currently, the Stanford Answers self-service web site covers desktop computing and other information technology topics supported by Stanford’s IT Services department. It also answers questions about many off-the-shelf computer products. IT Services invites Stanford organizations that provide support services and assistance to the Stanford community to adopt the Stanford Answers support analyst tool as a way to improve the consistency, accuracy, and timeliness of the support they provide to clients. Note: the support analyst portal can only be viewed by support personnel in the organizations that have adopted the Stanford Answers tool.

Stanford Network Self-Registration

Stanford Network Self-Registration combines a web-based self-registration application and a "health check" tool to be run on the registering computer. Self-Registration is available only where a department has chosen to "opt-in" to the service. While making the process of network registration easier, its use can also improve desktop security and network records accuracy. To find out if Self-Registration is available in your department, contact your Local Network Administrator (LNA).

Information: selfreg-info.stanford.edu

StanfordWhat Stanford Network Search

StanfordWhat is a web application that allows anyone with a SUNet ID to look up information about devices (computers, routers, etc.) and subnets on SUNet, the Stanford University Network.

Information: stanfordwhat.stanford.edu

StanfordWho Stanford Person Search

StanfordWho is the online directory of Stanford students, faculty, staff, and affiliates. The application supports a public view and a Stanford-only (authenticated) view. Anyone with an active SUNet ID can be listed in the directory, control their privacy, and update their contact information in StanfordYou. Future plans for StanfordWho include the ability to search for organizations (schools, departments, clubs) and view their memberships.

Information: stanfordwho.stanford.edu

Sundial Calendar

Stanford's university-wide calendar system provides an online personal agenda and the ability to schedule tasks, events, and meetings with other users. The calendar is accessible via the Sundial web site or by using a separate, desktop client application (Oracle Calendar). A SUNet ID is required for access.

Information: calendar.stanford.edu
Launch: sundial.stanford.edu

SUNet The Stanford University Network

SUNet consists of local networks within buildings and a backbone network that connects the local networks to each other and to networks off-campus. In all campus buildings, IT Services provides and supports the data communication infrastructure. In academic and administrative buildings, IT Services provides training and support to approximately 400 local network administrators (LNAs) and offers local network support for a fee (see Net-to-Jack Service). In student residences, the Residential Computing group within SULAIR supports students in their use of network services.

Information: networking.stanford.edu

TBA Training By Appointment

Available to the entire Stanford community, the TBA program matches you with an expert instructor for a one-on-one tutorial. You choose your own learning objectives, register for a 90-minute training appointment, and bring your own documents, spreadsheets, presentations, databases, or web pages to learn how to troubleshoot them. Fees are based on 90-minute sessions and can be covered by STAP, department, or Hospital Tuition Assistance funds.

Request and Information: tba.stanford.edu

Tech Briefings

Tech Briefings are informal, interactive seminars on computer-related topics of interest to the Stanford community. These sessions are intended for power users and those with IT responsibilities, but are open to everyone: faculty, staff, and students. No registration is required. No fee.

Information: techbriefings.stanford.edu

Tech Express

The Tech Express is a series of user-friendly, brown-bag sessions on computing at Stanford. These sessions, led by knowledgeable IT Services staff, are intended to meet the needs of Stanford staff, but are open to everyone, including faculty and students. No registration is required. No fee.

Information: techexpress.stanford.edu

Technology Support for Courses (web site)

Technology Support for Courses is Stanford’s link-gateway to the rich array of services that support teaching and learning. An introduction to the essentials is also available, tailored to the needs of instructors new to Stanford.

Information: courses.stanford.edu

TechPort Online Technology Training

TechPort provides the Stanford community with access to over 1,500 quality, self-paced, online technology courses and over 6,000 technology books at all skill levels. It is available 24/7 from any Windows-based computer or Mac at work or at home and requires a SUNet ID and a yearly registration fee that can be covered by STAP, department, or personal funds.

Information: techport.stanford.edu
Order: techtraining.stanford.edu/techport/registration/

Telephones & Voice Mail for Faculty and Staff

The Stanford telephone system accommodates more than 43,000 lines serving the core campus. For University and Hospital/Clinic departments, IT Services provides a wide range of business telephone services, from calling cards and 800 toll free numbers to advanced call routing and voice mail systems.

Information: departmentphone.stanford.edu
Order: This service must be ordered by a Department Contact with access to OrderIT
Rates: departmentphone.stanford.edu/rates

Telephones for Student Residents

For a quarterly “telecommunications fee,” Stanford provides phone service — including the telephone itself — in every student room or apartment.

Telephones, Cable TV, & Internet for Stanford West & Welch Road Residents

Information about residential service packages.

Order and Information: services.stanford.edu/stanfordwest/
Rates: services.stanford.edu/stanfordwest/rates

TIPS (Team for Improving Productivity at Stanford)

TIPS is a broad-based organization for achieving administrative productivity gains. TIPS' primary goal is to advise on and influence the development and implementation of administrative procedures that support the needs of the schools, departments, labs, research centers, institutes, student- support organizations and other academic and administrative units that TIPS represents. Coordination and support services for TIPS are provided by IT Services.

Information: www.stanford.edu/group/TIPS/

Training

The IT Services Technology Training web site includes a current list of instructor-led and online IT training opportunities offered by IT Services.

Information: techtraining.stanford.edu/courses.html
Order: Axess

Transferring Files at Stanford

IT Services hosts this web site explaining how to transfer computer files between your Mac or Windows machine and Stanford AFS directory space. Stanford’s AFS file transfer services help make it easy to create and maintaining web sites, store and retrieve data, and share files with other AFS users from any Internet-connected computer. Eligibility to use Stanford’s AFS file transfer services is included with every full-service SUNet ID and personal AFS directory.

Information: Instructions
Information: Free Software
Request: sunetid.stanford.edu

UNIX Computing Resources at Stanford

IT Services provides UNIX and Linux facilities for general and research computing to members of the Stanford community with a full-service SUNet ID. This suite of services consists of a Remote Computing facility operated by Information Technology Services and two public computer labs administered by the School of Engineering.

Information: unixcomputing.stanford.edu/
Information: services.stanford.edu/unixcomputing/environments.html#remote
Information: services.stanford.edu/unixcomputing/environments.html#terman
Information: services.stanford.edu/unixcomputing/environments.html#gates

UNIX/Linux System Administration

IT Services plans, manages, and operates development and production servers in Stanford data centers.

Order: This service must be ordered by a Department Contact with access to OrderIT
Rates: datarates.stanford.edu

Usenet Newsgroups

Usenet is a computerized message system that spans the globe. Similar to a computerized bulletin board but much larger in scope, Usenet has thousands of discussion areas, known as newsgroups, about everything from computers to politics to recipes. Thousands of articles are exchanged every day. Newsgroups that begin with su are used by Stanford student, staff, and faculty organizations to exchange information and opinions about university-related matters.

Information: services.stanford.edu/usenet/

Virtual Host Service

The Stanford Virtual Host Service lets you replace a long, unwieldy URL with one that is shorter and/or more descriptive of your web site content. These virtual URLs, also called vanity URLs, help people remember how to get to your web site and make it easier for them to type its URL into their browser.

Information: virtualhosting.stanford.edu
Request: tools.stanford.edu/cgi-bin/vhost-request

VoIP Voice Over IP

Stanford’s VoIP Telephone Service is available only to departments with properly enabled data networks. VoIP service carries the caller’s voice from a special VoIP telephone, over the data network, and out through Stanford’s central telephone switching equipment. This integration of telephones with other networked devices allows for the convergence of many separate systems into a single, managed voice and data infrastructure and can significantly lower costs. Note: concurrent Net-to-Switch or Net-to-Jack service required.

Information: voip.stanford.edu
Order: This service must be ordered by a Department Contact with access to OrderIT
Rates: voip.stanford.edu/info/rates.html

VPN Virtual Private Network

Stanfords VPN service allows any Stanford affiliate to connect to SUNet remotely from any available network connection almost anywhere in the world: including from home, from many hotels, and even from within some company networks.

Information: vpn.stanford.edu

Web Services

Stanford’s web services are available free to all members of the Stanford community. These services are part of the main campus computing infrastructure and are handled by a server called www.stanford.edu. The University Web Services site includes important usage policy information, step-by-step guides to getting on the Web, details about features, links to design and development resources, and tools for adding optional capabilties.

Information: University Web Services
Information: Stanford Web Forms Service
Information: Stanford Self-help Web Design Resources
Order: SSL Certificate
Request: Log Dump Request
Request: Log Dump Complex/Proxy Request

WebAuth

WebAuth is a comprehensive system for authenticating web users that was developed to protect Stanfords web sites in AFS space, but can be used in other environments that use Apache web server software. WebAuth relies on a login server that establishes a users identity on their first attempt to access a protected web site. Once the user has logged in to the login server, their identity is carried in a cookie and they will not need to enter their password again until their credentials expire, even if they visit other protected web sites.

Information: webauth.stanford.edu

WebEx

WebEx is a commercial software product with an easy-to-use interface that allows colleagues to meet online to discuss work and share files and applications in real-time. WebEx services include online meetings, web conferencing, video conferencing services, and remote PC desktop access. WebEx host software runs on Windows, MacOSX, Linux, and Sun Solaris and is available from Software Licensing to Stanford faculty, staff, and students — at a specially-negotiated monthly rate.

Information: services.stanford.edu/webex/
Order: softwarelicensing.stanford.edu/webex/

Webmail

The Stanford Webmail service allows you access your email on the web from multiple locations, whether you are traveling or just want to check your email without being tied to a desktop computer. The Webmail service uses a combination of open source and open standard technologies based on the Apache Web Server and the IMP Webmail Client.

Information: services.stanford.edu/webmail/
Launch: webmail.stanford.edu

Windows at Stanford

The Windows environment at Stanford is supported in a variety of ways. There are two different web sites that provide information and links to support resources:

Information: windows.stanford.edu
Information: windows.stanford.edu/Stanford/Services/Winsystems.html
Order: This service must be ordered by a Department Contact with access to OrderIT
Rates: datarates.stanford.edu

Wireless Network and Services

Wireless networking allows Stanford faculty, staff, students, and sponsored visitors to access SUNet resources securely from locations where wiring is not available.

Information: wirelessnet.stanford.edu
Information: Wireless in the Residences
Information: Managed Services for Departments
Request: wirelessguest.stanford.edu

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