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Assignments
Q: What's my apartment assignment?
A: You will receive your specific apartment assignment
upon check in at your local residence office. There is the likelihood
that apartment assignments will shift over the summer which prohibits
us from giving out apartment assignments prior to check in.
Q: How can I find out, who my roommate is, prior to my arrival?
A: We are not able to give out roommate assignment
information prior to check-in as there is the likelihood that
roommate assignments may shift prior to your move in date.
Q: What if there's a change of status - single to couple,
couple to family, etc?
A: As soon as you know your status will change, you should
contact the Housing Assignment Services office at (650)-(72)5-2810
or housingassignments@lists.stanford.edu
and explain your situation. You will be placed on the waiting
list for the next available apartment space in your appropriate
category.
Q: Why must I leave housing over Winter
Break?
A: Your residence agreement does not
extend through Winter Break. During this closure, all facilities
are inspected, repaired and cleaned. (Undergraduate housing only.
Graduate Housing does not close during the Winter Break.)
Q: Can I break my contract and move out anytime during the
year?
A: No, you are held to contract for the term of the
contract unless you no longer remain a registered student at Stanford.
Q: I'm not getting along w/my roommate. Can I be re assigned
to another apartment?
A: If you have roommate concerns please contact the
Residence Dean assigned to your residence. Residence Deans are
assigned to each residence to help with roommate and other personal
issues. Visit the Graduate
Life Office web site for more information.
Move In/Move Out information
Q: When is my move in date?
A: Your move in date will vary based upon your housing
status: single, family or couple. Please contact the Residence
Office associated with the residence to which you have been assigned.
More information about move-in
dates.
Q: Can I know my mailing address prior to moving in, so that
I may ship my belongings to myself?
A: While your apartment or room assignment and physical
address might be determined prior to your arrival, we often need
to make last minute changes to assignments, based on emergencies
or early arrivals/late departures. It is suggested you not arrange
for mail forwarding or shipment to yourself until after you have
arrived and checked in so that you can confirm your actual residence
address. Assignments are subject to change until check-in and
we cannot be held responsible for costs incurred in misdirected
shipping or other consequences of an address change.
Q: Where do I check in?
A: Check-in is at the office associated
with the residence to which you've been assigned. Graduate
Residence offices.
Q: How can I collect my keys if I won't arrive
until after normal office hours (or days) and I don't have any
friends, family, etc. in the neighborhood who can pick them up
for me?
A: You can call the residence office
associated with the residence to which you've been assigned to
make special accommodations for key pick up. Key
pickup arrangements.
Q: Can I move in early?
A: Please contact your residence office directly to discuss
early arrival options. If arrival prior to your contract start
date is confirmed, you will be charged a daily fee for each day
of housing confirmed. If your plans change and you no longer
need early arrival, a minimum of 2 weeks notification is necessary
to request amendment to these early arrival charges.
Q: Can I get a tour of an apt?
Our housing is currently running full and we have no empty apartment
to provide you a tour. You may wish to contact your academic
department to inquire if someone there would be available to show
you her/his on-campus apartment.
Q: How can I apply for late departure?
A:Late departure cannot always be approved due to our
need to clean and prepare available residences for incoming students
with contracts. However, you should contact your residence office
to discuss the possibility of your request being granted. There
is a daily fee charged to your University bill for each day of
confirmed late departure.
Q: Can I schedule to have my apartment inspected?
A: Upon move out, and after you have
vacated and cleaned your residence, in accordance with check out
procedures, an apartment inspection will be done. If you wish
to be present for this inspection, please contact your Housing
Supervisor to make arrangements. In June, due to the large volume
of move-outs it is not possible to schedule inspections.
Q: Why do I have to reset my bed when I
move out?
A: A lot of the people attending summer
conferences are older or younger than the typical Stanford student.
Older people can't always climb and many children are too little
and might hurt themselves. Delofted beds also work best because
they make the room more feasible for multiple turnovers of occupants
and, in the case of full-service conferences, bed-making by custodians.
In addition, having one standard bed setup means incoming students
during the academic year know what to expect and can decide for
themselves if they want a different setup.
Q: What should my room look like when I
move out?
A: It should look like it did when you
moved in. Furniture should be in the same configuration, with
the bed at the lowest position.
Q: If I left something in my room when I
moved out, can I go back in and look for it?
A: At the end of the year things are
cleaned out very quickly - usually within hours. If an item is
found and appears to be valuable, the Housing supervisor may store
it for a while. Everything else is considered abandoned, and
is discarded.
Furnishings
Q: What appliances are provided in the
apartments?
A: Refrigerator, stove and oven are supplied in each apartment.
The University does not supply microwaves, dishwashers, or washers
and dryers.
Q: Can I provide my own furniture?
A: Yes, you can bring in additional
furniture to the apartment - space permitting. However, you may
not remove any University provided furniture to accommodate your
personal furniture.
Q: What size is my bed?
A: Most of the beds in undergraduate
are (extra long twin. There are some exceptions; please check
with your residence office staff or Housing Supervisor for the
bed size specific to your residence.
A: In graduate housing bed size varies
based on type of housing you are assigned: single, couples, family.
Check with your residence office staff or Housing Supervisor for
the bed size specific to your residence.
Q: I don't need______ (name item of furniture)
- can I store it?
A: We don't have the room for students
to store furniture; in addition, furniture tends to get beaten
up when moved around a lot and causes deterioration more quickly.
Therefore,
storage is not an option, on or off campus
- - furniture must remain in your apartment/room.
Q: Can I get a______ (name item of furniture)
for my apartment/room?
A: All apartments/rooms come with a
standard set of furniture. If a furniture item is missing from
your room when you move in let the Housing Supervisor know and
he/she will take care of it.
Maintenance, Repairs & Cleaning
Q: How can I get my ... fixed?
A: The fix-it
request is available online. Use it to submit all requests
for repair or replacements in your residence. Requests are processed
Monday through Friday by your Housing Supervisor and work is done
by SHS Maintenance Department.
If you have a maintenance emergency call (650) 725-1602. You
are not permitted to repair electrical, plumbing, heating security
equipment, glass or any other University property, nor are you
permitted to contract with vendors outside SHS for any such repairs.
Q: I put in a fix-it request 30 minutes ago, but no one has
come to look at my problem yet. Why not?
A:Fix-it requests are processed several times a day by
your Housing Supervisor, but are not the best choice for submitting
urgent requests. If you require immediate attention for a problem,
please call your Housing Supervisor directly, and if you are not
able to reach him or her, use the 5-1602 Hotline. Special Note:
if you did submit a fix-it request and then also call about the
same concern, please let the person on the phone know about your
initial request so that we can avoid duplicate visits to your
apartment.
Q: Why can't you fix______ (fill in item)
today?
A: Our maintenance and repair staff
must give urgent items their immediate attention. Non-urgent
requests are taken care of as quickly as possible. It's sometimes
hard for you to know whether your particular fix-it request should
be considered urgent. If it's something like flooding, your door
won't lock, or you have a broken window, it is urgent and you
should call (650) 725-1602. Otherwise, just fill out a fix-it
request online.
Q: Why does our custodian have to clean
the bathroom at ______ (fill in time)?
A: We try to avoid cleaning the bathrooms
at peak times (e.g., early morning), and to do it at a time that
is as least intrusive as possible for the majority of students.
Please remember, though, that the building custodian has more
than just your area to clean, and there are only so many hours
in a workday. Custodians in student residences work from 8:00am
to 4:30pm, with a half-hour break for lunch at noon, and a 15-minute
break mid-morning and mid-afternoon.
Q: Why don't we get advance notice when
workers are coming?
A: Due to the high volume of work orders
(60,000 per year), it's not possible to pinpoint a specific time
when the worker will be coming. Workers always knock before entering,
and when they leave the room, they'll leave a card with their
name and the date as notification that they were there.
Q: Can I schedule work to be done in my apartment?
A: Due to the volume of work requests
it is impractical to schedule work to be done in any given apartment.
Our maintenance and repair staff must give urgent items their
immediate attention. Non-urgent requests are taken care of as
quickly as possible. It's sometimes hard for you to know whether
your particular fix-it request should be considered urgent. However,
if you have a specific time request please let your Housing Supervisor
know and we will try to accommodate your needs on a case by case
basis.
Q: Why do I need to clean if I'm not moving
out?
A: If your roommate(s) move out and
you remain in occupancy, you are jointly responsible for cleaning
the common areas of your room/apartment before the new roommate(s)
assigned to you arrive. You and any remaining or departing roommate(s)
will share the cost of any cleaning needed in the common areas.
Furniture, floor coverings and other finishes, last longer if
they are maintained properly. Things last longer if they are maintained
properly. If we only cleaned houses when people moved out, floor
coverings and furnishings would wear out much more quickly and
rent rates would rise much faster, to pay for more frequent replacements.
Q: My toilet makes water-running sounds, and I can often
see water running through it, but it is not clogged and does not
ever overflow. Is this something I should notify my Housing Supervisor
about, i.e. put in a fix-it request for?
A: Yes, please do! The toilet runs because part of the
mechanism is either worn out or simply needs to be adjusted.
By taking care of this simple repair we can save hundreds of gallons
of water, so by all means, please submit that fixit! While we
are on the subject of saving water, please let us know about dripping
faucets, as well. You'd be amazed how much water you can save
by stopping a little drip. Submit a Fix-It Request.
Q: What do I do when my toilet gets plugged?
A: Each apartment is provided with a plunger. Most blockages
can be cleared with a few well-placed thrusts of the plunger.
If you are not able to clear the clog yourself, please contact
your Housing Supervisor, or, if he/she is not available please
contact the Customer Service Hotline at (650)(72)5-1602.
Q: The caulking around my bathtub and or sink is getting old
or peeling up. Is that something you repair?
A: Yes, caulking is one of those maintenance items which
need to be taken care of periodically, and we are dependant upon
you (the resident) to let us know when it needs to be done. Please
submit a fix-it request, and if you are planning to be away for
a time please let us know the window of opportunity - caulking
sets best when left dry for at least 24 hours after application.
Q: A cabinet door or drawer in my apartment has broken. Will
I be charged to repair it?
A: Under normal conditions of use some items do come apart,
hinges come loose, etc. You will not be held responsible for
these costs. Please submit a fix-it request so that we can repair
the doors or drawers. However, should you or your guests cause
damage, for example by tearing off a cabinet door during an argument,
you would then be held responsible for the repair costs.
Q: There is a wet spot on my carpet, which I'm positive, was
not caused by rain coming in an open window or someone spilling
something. What is going on?
A: If you live in one of the EV low rises numbered 1 through
125, your downstairs area is heated by hot water travelling through
copper tubing buried in the concrete floor. Unfortunately, the
ground sometimes shifts, putting stress on the concrete, which
in turn causes the pipes to tear and leak. We call this a "slab
leak." If you believe there may be water coming up out of
your floor, either making the carpet wet or possibly forming a
bubble under the kitchen vinyl, please contact your Housing Supervisor
immediately or call the emergency hotline at (650)(72)5-1602 so
that we may resolve the problem.
Q: How can I get rid of ants in my room?
A: If you have ants in your room or apartment, contact
your Housing Supervisor and he/she will get an exterminator in
as soon as possible. Keep a spray bottle filled with rubbing
alcohol handy - this will kill ants immediately. Remember that
you need to do your part by keeping your apartment clean and clearing
away leftover food and beverages.
Q: Can I borrow a_______ (name tool, equipment)?
A: Housing can't lend tools, ladders, etc. to students.
The Housing Supervisor does have wrenches for loftable beds if
you need to borrow one.
Q: How can I sign-up for housecleaning service, and what are
your rates?
A: You can sign
up for housecleaning service on line and get additional information
at your local residence office or by calling (650)-(72)5-9143.
Q: Can we have another vacuum?
A: Check with the Housing Supervisor.
he/she will know if additional vacuums are available for your
area. (If you live in a co-op, talk to the House Manager.)
Q: Do we have any vacuums?
A: Vacuums are sold for a nominal fee at your residence
office as well as through the Country
Store. In an emergency there is one vacuum in your local residence
office available for loan. You may also call (650)-(72)5-9143
or visit the Country
Store web site for additional information regarding the Country
Store. If you need additional vacuums in your residence hall
check with your Housing Supervisor, he/she will know if additional
vacuums are available for your area. Talk with your Housing Supervisor
if you live in a co-op.
Damage/Billing
Q: Why are we being charged for______ (name
kind of damage or loss)?
A: It costs money to repair and replace
things. We try to narrow it down to the person/s who did the
damage, but when that isn't possible we have to divide the charges
equally among all the residents of the room or house, depending
on the location of the damage. Otherwise, the cost would be spread
to students in other residences, in other parts of the campus,
which wouldn't be fair.
Q: Do I have to pay for damages my roommate
did?
A: We expect the responsible person
to be honest and admit to damages he/she caused. Sometimes this
doesn't happen and if we have no way to prove who is responsible,
all we can do is divide the charge for damages equally among roommates
or housemates.
Q: How do you charge damages if there are more than one person
in a room?
A: If the student does not indicate which room or what
side of the room he/she stayed, the charge is split evenly among
roommates.
Q: How are my damages assessed and priced?
A: Housing Supervisors conduct a thorough inspection
upon move-out. After you have vacated the room or apartment, a
final inspection is done and any charges for cleaning or damage
are billed to all residents of the room/apartment unless an individual
claims responsibility.
Q: Why do I have to pay for anything damaged?
A: It costs money to repair and replace
damaged furniture, fixtures, floor coverings, etc. We try to
narrow it down to the individual(s) responsible for the damage,
but when that isn't possible we divide the charges equally among
all the residents of the room or house, depending on the location
of the damage.
Q: Why was I billed for cleaning after I moved out of my residence?
A: When you move out, your room/apartment must be neat
and clean, and all equipment and furniture in place and properly
assembled. You will be billed for any needed cleaning, for movement
of and to reassemble furniture, and for the removal and disposal
of any personal items you abandon. If your roommate(s) move out
and you remain in occupancy, you are jointly responsible for cleaning
the common areas of your room/apartment before the new roommate(s)
assigned to you arrive. You and any remaining or departing roommate(s)
will share the cost of any cleaning needed in the common areas.
Q: How can I arbitrate my damage bill?
A: Email housingdamages@lists.stanford.edu to request pictures and details
of the damage. If you are not satisfied with the evidence, a
written e-mail or letter arbitrating the charges can be sent to
the billing coordinator by email to housingdamages@lists.stanford.edu
or by US mail to Student Housing, Stanford University, 565 Cowell Lane, Stanford CA 94305. Once
the letter or e-mail is received a packet is sent to the appropriate
Manager for final decision.
Q: Whom do I contact regarding information/pictures
of my damages?
A: Send an email to housingdamages@lists.stanford.edu Pictures and details of the
charges can be sent to you by e-mail.
Q: How long until a credit is reflected
on my Student Financial Services account?
A: It takes about 2-3 weeks for the credit to appear
on your student bill.
Communications
Q: How do I connect my phone?
A: Stanford University Communication and Networking Services
provide on-campus telephone and cable TV service. Get more information
on the Communication
and Networking Services web site.
Q: How do I get hooked up to Doorking?
A:Approximately one week after checking in to a Mid-,
high-rise, or Studio, you will be listed in the Door King directory.
You must set up your telephone service prior to being listed in
the Door King directory. If you have any questions about Door
King service please send email to doorkingadmin@lists.stanford.edu.
Q: How do I set up my computer?
A: The Academic
Computing web site offers links to computing resources for
your room.
resources at Stanford, including information on: getting started,
telephone and video, working on the Web, etc. Also available
is Help
SU: a web site that provides online technical support to the
Stanford community.
Storage
Q: Can I store my furniture?
A: All rooms and apartments are furnished by the University,
except for a limited number of unfurnished apartments in specific
areas of Escondido Village. No storage is provided for University
or personal furniture. Storage sheds are not permitted.
Q: Is there storage available?
A: Storage of boxes, bikes, and non-furniture items throughout
the entire year can be ordered on the Student
Housing Storage Services web site. Throughout the year there
is limited free storage space available for residents living in
Crothers, Cro Mem, Escondido Village lowrises and some of the
Mid-and High-Rise buildings. There is no free storage space for
residents in Lyman, Rains, or the EV Studios.
General
Q: When is the heat turned on / can you
fix the heat?
A: The residence heating system is not
as simple as just adjusting a thermostat, as you might do at home.
Heating system controls are regional in many cases, rather than
based in each house. Turning on the heat throughout housing can
take a couple of days; the same is true for turning it off. Consequently,
we try not to react too quickly to anomalous temperature dips
or rises, but to turn the system on or off when it is likely to
be able to stay cool or warm for a while. If your residence is
too cold or too hot, though, by all means let the Housing supervisor
know - we appreciate and rely on that feedback from you. If you
have questions or problems with the heating system fill out a
Fix-It Request
online.
Q: What should I do if I lose money in a
laundry or vending machine?
A: Laundry rooms: Each laundry room
should have a supply of refund envelopes to fill out if you lose
money in the machines. Fill out the envelope and drop it off
at the RSAS's office. If there are no envelopes, contact the
Housing Supervisor, RSAS or your Residence Office and they will
help you.
Vending machines: Canteen Corp. is the vendor
contracted by Dining Services for residence vending machines.
Each machine should have a supply of refund envelopes on or near
it. Fill out the envelope and send it to the Dining Services address
listed on the envelope.
Q: Why can't I be on the roof?
A: Because it's dangerous. Also, residence
roofs are not constructed to be walked on, sunned on, etc. Foot
traffic and furnishings damage the roof's surface and infrastructure,
which are extremely expensive to repair or replace.
Q: My_______ (name article) was stolen.
Will you reimburse me?
A: Any time you believe something of
yours has been stolen, you should file a police report. They
might have a record of similar thefts on campus and might even
have a suspect in mind. Stanford assumes no responsibility for
your personal property, so it's a good idea to make sure it is
covered by an insurance policy. Most importantly, remember to
lock your room door every time you leave the room, and keep residence
doors locked at all times.
Q: Can I paint my room? Add bookshelves?
A: Modifications (e.g., painting, installing shelves,
or hooks, adding patio fencing, etc.) are not permitted. Changes
undertaken are subject to removal at your expense. Residents are
not permitted to modify existing interior/exterior walls or to
disturb interior ceilings or floors.
Q: How are packages delivered?
A: All mail and packages are delivered to your residence.
If you are in a residence with a bank of mailboxes, there are
parcel lockers for the drop off of packages and the locker key
will be placed in your mailbox. We cannot accept any packages
or mail at the residence office therefore please do not make any
arrangements to have mail or packages delivered to your residence
office.
Q: What kind of parking permit do I need and where should
I go to obtain it?
A: You will need a residence parking permit specific to
the area in which you live. Yearly parking permits must be purchased
at Transportation Services, 340 Bonair Siding. Daily visitor
permits may be purchased at your local residence office. Visit
the Transportation
Services web site for more information.
Capital Improvement Projects and New Housing Construction
Q: What are the construction work hours?
A: The weekday Schedule is 8 AM - 5 PM. However given
it may be necessary to alter this schedule. We will make every
attempt to give you advance notification. There is no scheduled
weekend work. However given it may be necessary to alter this
schedule. We will make every attempt to give you advance notification.
Weekend Schedule: No weekend work, unless an exception is made
Q: What is the CIP Renovation schedule?
A: A 19-year plan for renovating student residences. View
the CIP
Schedule.
Q: When was a specific Building renovated?
A: Information is also available on the CIP schedule web
page. Additionally, current project information can be found on
this web site on the current projects pages. View the CIP
Schedule.
If you have further questions e-mail studenthousing@stanford.edu
For additional information specific to Student Housing Policies
and Services please view the Residence Agreement.
Student Housing Residence Agreement
For additional general student information
please contact:
Dean
of Students
Graduate Life
Office
Housing Assignments
Parking &
Transportation
Registrar's
Office
Residential Computing
Residential Education
Student Financial Services
Student
Housing
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