Quality Assurance

Mission Statement

The QA team in Administrative Systems provides value-added services comprised of a set of tasks, activities and actions that are performed independently from the technical teams with the goal of offering management with timely and factual information that can be used to make appropriate business decisions.


QA Services | Benefits of QA Services | QA Projects | QA Accomplishments

QA Services

Risk Management
  • Incident Management
  • Case Management
  • Failure Analysis
Verification & Validation
  • System integration testing
  • User acceptance testing
  • Performance testing
  • Test Automation
Process Improvement
  • SDLC Process Review
  • Requirements & business use case analysis
  • QA review & consultation

Customer Advocacy
  • Internal, non-present customer or stakeholder representative
  • Acceptance test consulting & leadership

Benefits of QA Services

  • Fewer production rollbacks
  • Fewer incidents of the same problems repeated over time
  • Quicker resolutions
  • Increased clarity of requirements
  • Enhanced communications cross-functionally
  • Increased stability and reliability of existing production systems
  • Ability for the organization to take on increasingly complex projects
  • Increased predictability of work efforts and SGG-funded projects
  • Increased customer confidence
  • Informed AS management

QA Projects

Administrative Systems QA is involved in many projects that support the university’s central systems and business offices. For a list of active projects and their testing status, click here.

All AS projects are supported by common tools and processes.

  • Jira. The AS issue tracker for tracking bugs, enhancements, change requests and tasks.
    Click here     for information about the tool.
  • Confluence. The AS wiki for sharing project information: test data, status, plans, etc. Click here for information about the tool.
  • Test Director. The AS test case repository and results tracking tool for storing and managing test cases and their results during active testing. Click here for information about the tool

QA Accomplishments

The QA group in Administrative Systems was formed in early 2007 with the mission of providing an independent testing function and helping AS achieve an increased level of quality in all solution deployments, practices, procedures and methods. For a list of accomplishments that help meet this mission, click here.