As Nuance's Vice President and General Manager for the Care Business Unit, Lynda Kate Smith is responsible for the strategy and execution of the Company's care/call center business, which includes solutions for business to consumer, business to business and business to employee operations. Prior to assuming the General Manager role, Smith served as a strategy consultant to the Company and was the Chief Marketing Officer for the legacy Nuance operation prior to the Company's acquisition in 2005. Smith began her call center/customer care career in the late 90's with Genesys Telecommunications Laboratories (a subsidiary of Alcatel) where she served as a marketing executive and ultimately the Company's SVP of worldwide marketing. Smith has also held executive marketing and/or sales positions at Lockheed Martin Telecommunications, American Eurocopter, MBB Helicopter Corporation and Multi-Service Corporation. Smith holds a bachelor of arts degree from Simpson College and a master degree in business administration from the University of Pennsylvania's Wharton School of Business.