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STARS v.9 Upgrade - Open and Deferred (As Designed) Issues

Background

As with the implementation of any new system, there are issues that arise that require additional attention beyond the system's Go-Live date. We are well aware of the issues with the prior version (8.x) of STARS, and unfortunately, most of these issues currently still exist in Version 9. In addition, there are several functionality issues with the core PeopleSoft code (a.k.a. unmodified PeopleSoft code) for version 9.

We are listing some of the more significant known issues with STARS v9, and their respective status, for your information. The migration to Version 9 is primarily a platform migration, no new significant functional improvements were implemented over Version 8. We are identifying the followin issues as "Open," items that are actively being worked on, and "Deferred," issues resulting from the native "as designed" functionality of PeopleSoft ELM, or actual PeopleSoft software "bugs" that will be addressed by the vendor at a future date.

Open Issues

We classify issues that we are actively working as "Open Issues. For many issues, we have opened a case (ticket) with PeopleSoft, and the vendor is developing a "fix" to deliver code to Stanford that will resolve the identified issue. We are also working internally to resolve these issues.

Issue	Role	Additional Information
Verity Index Issue - the indicies are not successfully running	Administrator	The issue is resolved and the process is scheduled to run avery 15 minutes. The functionality is the same as in Ver 8.  (ISSUE RESOLVED - 12/03/07)
Custom upload of batch files of Users' Completion Status is not functioning properly.	Administrator	Due to changes in PeopleSoft delivered code, the batch file upload process requires additional configuration changes. In addition, the data format requirements also changed which necessitates modification of the data layout. The issues have been identified, and remediation steps are being made and are anticipated to be ready for testing soon. (RESOLVED - 12/14/07)
Learners who "drop" for-fee courses are not being charged the correct "drop fee."	Administrator	Due to changes in PeopleSoft delivered code, the 2 separate, custom, processes that processed "drop fees" for last minute cancellations are no longer applicable. The 2 PeopleSoft processes in Version 8 are combined into a single process in Version 9. The issue has been identified, and remediation steps are being made and are anticipated to be ready for testing soon.  (ETA - 12/17/07)
Attendance data field is displaying the system default "Invalid Value" for learners who in Ver 8 production had been marked as "Attended."	Administrator	Stanford opened a critical ticket with Oracle. The problem arises due to a change in table structure in Version 9 that alters the means that STARS reports the users' "completion status." (ETA - unknown, pending PeopleSoft/Oracle)
Workforce Synchronization Issue - Improper data synchronization with the Registries	Administrator & Learner	The issue is related to Peoplecode and the receipt and recognition of Registry information. The fix has been coded and tested on Monday (12/03). The Registry messages will be queued until the fix is migrated into Production. (RESOLVED - 12/04/07)
Spurious email notices to users	Administrator & Learner	The issue is related to a "bug" in the delivered code from PeopleSoft. PeopleSoft has identifed the issue and will deliver the fix in an upcoming software bundle. AS will bypass this code until the code bundle is delivered. (Workaround solution in place - 12/03/07 - Still waiting for Code Bundle)
Unable to correctly view STAP balances.	Learner	Identified issue and AS is writing the fixlet for STAP self-service functionality. (RESOLVED - 12/03/07)
Some Users receiving an "access denied" error in STARS	Learner	This is a known issue that AS are currently fixing. (RESOLVED - 12/04/07)
Some Users' Completion Status is shown as "In-Progress" when the Activity should be recorded as "Completed."	Learner	Due to changes in PeopleSoft delivered code, Learner's Completion Status for was not properly updated. The issue has been identified in the AICC Setup and Configuration, and remediated, future completion of Activities will be properly processed in STARS. (RESOLVED - 12/12/07, workaround required in some circumstances)

Deferred (aka "As Designed by PeopleSoft") Issues

There are a number of these issues are reflections of the awkwardness of the PeopleSoft ELS 9.0 interface, and/or from "bugs" in the PeopleSoft delivered code.  Most of these User Interface issues also occur in ELM 8.8 (previous versions of STARS) and are classified as "As Designed." We will continue to work on these issues, with Oracle as appropriate.

Issue	Role	Additional Information
User receives an error when changing the status on "Activity Roster" Page.	Administrator	Go to the Administer Activity Rosters page and search this activity again, the status still showed as "Enrolled".  I am expecting to see the "Completed" status. The functionality works the way it is working in V8.
There is no choice for the "New Status" on the View Certification Roster page.	Administrator	The issue is related to Peoplecode. When navigating from between records, the lookup values are not enabled
"Return to Search Page" link did not go back to "View Schedule" search page but "Mark Grades and Attendance" search page.	Administrator	This is PeopleSoft delivered code. The functionality is the same as in Version 8.x
Two "Facility" columns on the View Schedule page, click the room number or room name, got "Schedule" page.	Administrator	The functionality works the same as in Ver 8.8
No error message when creating STAP with the "Year Start Date" is later than "Year End date".	Administrator	This is PeopleSoft delivered functionality. The functionality is the same in Ver 8. There is no error message triggered when the start date is later than the end date.
"Return to Catalog Item Search" displayed as plain text on the "Item Details" page.	Administrator	This is PeopleSoft delivered functionality. The functionality is the same in Ver 9 Sandbox. Delivered functionality disables the hyperlinks on the pages.
Usability: No "Next in List" or "Previous in List" options from the Maintain Activities component	Administrator	This is PeopleSoft delivered functionality. The PeopleSoft designed page does not have a "Next in List" option
Not able to update the "Delivery Method"	Administrator	This is PeopleSoft delivered functionality. The functionality is the same in Ver 9 Sandbox.
"Default Learner Groups" button is in the "Learning Environments" box.	Administrator	This is as PeopleSoft designed the page. The "Default Learner Groups" button is located in the "Learning Environments" box in Ver 9.
No error message when multiple activities are scheduled in the same location and at the same time.	Administrator	This is PeopleSoft delivered functionality. PeopleSoft does not prevent sessions with the same scheduling information. The warning message "Warning - Scheduling Conflicts " is given on the "Sessions" tab of the Learning component.
Cannot see Date Billed for Activity unless the screen is refreshed by exiting the current screen and re-entering Activity	Administrator	"Marked All as Billed" is a custom field carried forward from Ver 8 and works the same way in Ver 9.
No error message given when the required field "Equipment Type" is blank.	Administrator	This is PeopleSoft delivered functionality. The functionality is the same in Ver 9 Sandbox.
No error message given when deletes an unchecked Learner Group.	Administrator	This is PeopleSoft delivered functionality. The functionality is the same in Ver 9 Sandbox.
There is no "Add Learner Group" link on "Activity Details" page.	Administrator	This is PeopleSoft delivered functionality. A learner must be a member of the listed learner group to access this activity when browsing or searching the catalog. When the Default Learner Groups button is selected, the system lists the defaulted learner groups.
"Reset" button did not reset the value, gives error.	Administrator	This is PeopleSoft delivered functionality. It works this way in PS v8.8 and in the Sandbox for Ver 9. Workaround - get the value from "Look Up", click on "Reset" will reset the field.
"Learning History" page is not available for Learner.	Learner	This is PeopleSoft delivered functionality, there is no Learning History in Ver 9.  AS will implement a similar workaround solution as in Ver 8.
There is no message to remind learner when a duplicate activity is added.	Learner	Per PeopleSoft delivered code, there will be no error messages. This may be included in a subsequent PeopleSoft enhancement bundle
Users are able to enroll in Activities that the "Start Date" was in the past.	Learner	This is PeopleSoft delivered functionality. The functionality is the same in Ver 9 Sandbox.
"Return to Previous Page" is not always going back to the previous page.	Learner	This is PeopleSoft delivered functionality. The functionality is the same in Ver 9 Sandbox.
A single "Request New Learning" request generates 3-4 requests in the database.	Learner	The issue is related to PeopleSoft delivered code. We anticipate that this issue will be addressed by a fix in Code Bundle 6.
The confirmation message is displayed in the middle of the Activity Details page when "Add to Plan" for an activity.	Learner	This is PeopleSoft delivered functionality. The functionality is the same in Ver 9 Sandbox.
My learning page used to be in "All Learning" but is now in "All My Learning"	Learner	This is as PeopleSoft designed the page. The learning is now located in 'All My Learning'
Nothing happened when click "sign Out" link when using Firefox.	Learner	This is PeopleSoft issue. This is a problem with Firefox both HRSA and ELM in all the versions.

Other Issues

To report other (new) issues, please file a HelpSU request.