1.    When typing up assignment what format should I use?

2.    I want to read more about quality and SPC.  Can you supply some further references?

3.    How about a quick reference page for the various types of SPC control charts?

4.    Can you compare and contrast the quality philosophies and programs between recognized scholars such as Deming, Jurna, Crosby, Feigenbaum, Ishikawa and Taguchi?

5.    Can you supply some additional references regarding the Malcolm Baldridge National Quality Award?